ImageClass 733Cdw "Cannot Communicate With Scanner"

dmscotto — Tue, 18 Feb 2025 17:04:57 GMT

Just updated to Windows 11 and now my ImageClass 733Cdw will print, but won't scan. I get an error message that says Cannot Communicate with Scanner. The cable may be disconnected, or the scanner may be turned off.

I have uninstalled the drivers and reinstalled along with the software. No luck. The phone number for tech support does not answer the phone calls. Am I out of luck?

Re: ImageClass 733Cdw "Cannot Communicate With Scanner"

Danny — Tue, 18 Feb 2025 17:09:29 GMT

Thanks for joining the conversation, dmscotto!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter and you're based here in the United States, you can call our imageCLASS support line at 1-800-OK-CANON (1-800-652-2666). They're open Monday through Friday. You can slso click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

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ImageClass 733Cdw "Cannot Communicate With Scanner"

Re: ImageClass 733Cdw "Cannot Communicate With Scanner"