topic Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS in Office Printers

After scanning via e-mail, Canon MF463dw printer won't print from MacOS

reggek — Mon, 17 Feb 2025 09:49:16 GMT

Hi there.

I have an issue with our Canon MF463dw device (latest firmware) with one of my client.

Casually if they print with IP and with the latest Canon installed drivers (UFR II/UFRII LT Printer Driver & Utilities for Mac V10.19.20 [macOS 10.14.6 - macOS 15.2]), with the latest MacOS version (macos 15.3.1 Sequoia) everything is fine and working.

The scan via email function is working too and sending the file in the mail inbox. There is no error.

But when they want to print again after the scan the printer and the MacOS printer spooler also show a similar error:

On the printer: "Waiting (file name)..." and nothing happen.

MacOS printer spooler: "Waiting for printer to process the job" or something like that, and nothing happen.

After we restart the printer it is printing again, like nothing happened.

The printed files are not large max. 2 MB (PDF invoices)
The network is good, the canon device is connected with lan-cable (the macbook connected with wifi)
We tested with the same files. First it is printing but after the scan via email function it is not printing
We printing it from Google Chrome
There is no error in the machine's local IP's platform only the 852 and the 099 error message, which is basically saying that the job is cancelled due to an unexpected shutdown

Cause

An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed.

The error is happening with different Macbooks as well
I tried to use different drivers as well. Both AirPrint and the latest driver from Canon with IP. It is the same error.
Also used PS but has the same error message
Only the scan from email function frooze the spool, but if I try with the built in macos scan software it is working well
I already reset the canon machine once

I am currently jumped in the Mac world a couple of months ago, I was handling Windows devices so might be some really obvious Mac-hack, but cannot find a solution for this one. Any ideas?

Technical data:

Basic Device Data:

Manufacturer: CANON INC.
Device Name: MF460 Series
Product Name: MF460 Series
Serial Number: 3UG****1

Version Data:

Main Controller: 04.07
Boot ROM: 02.02
DCON: 05.01
Language: 01.03

E-mail/I-Fax Settings

E-mail/I-Fax Settings:

SMTP Server: smtp.*****
E-mail Address: scan@*****
POP Reception: Off

Authentication/Encryption Settings:

POP Authentication Before Sending: Off
SMTP Authentication (SMTP AUTH): On
- Username: scan@*****
- Password: Set (not displayed)
Use TLS for SMTP Data: On
- Certificate Verification: Off
Use TLS for POP: Off

IPv4 Settings

IP Address Settings:

Automatic Address Acquisition: Off
IP Address: 192.168.48.2
Subnet Mask: 255.255.255.0
Gateway Address: 192.168.48.1

DHCP Supplemental Settings:

Acquire Host Name: On
Dynamic DNS Update: Off
Acquire DNS Server Address: On
Acquire Domain Name: On
Acquire WINS Server Address: On
Acquire SMTP Server Address: Off
Acquire POP Server Address: Off

DNS Settings:

Primary DNS Server Address: 192.168.48.1
Secondary DNS Server Address: 192.168.31.1
Host Name: Canonf4823c
Domain Name: (Not specified)
Dynamic DNS Update: Off

mDNS Settings:

Use mDNS: On
mDNS Name: Canon MF460 Series

And from the MAC:

Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS

reggek — Mon, 17 Feb 2025 11:55:42 GMT

Update: scanning from the built in MacOS software also cause this error. So it is not because of the email scanning

Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS

shadowsports — Mon, 17 Feb 2025 19:23:03 GMT

Greetings,

I see you have a static IP address set on the printer. Did you reserve this IP address on your router? Or just took what the router assigned it and tried to make it static by disabling DHCP on the printer?

Please ensure you answer the question above accurately.

Is the printer installed on the Mac as an IP printer and using 192.168.48.2?

After scanning, are you able to ping the printer's IP address. Does it reply?

Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS

reggek — Tue, 18 Feb 2025 07:13:37 GMT

Greetings,

the DHCP pool starting from 192.168.48.100 - 199 and this static IP address is just for the machine.

I also tested this by turning it off and on the printer while pinging and of course there was no ping response until I turned it on.

Is the printer installed on the Mac as an IP printer and using 192.168.48.2? - Currently yes

After scanning, are you able to ping the printer's IP address. Does it reply? - Yes

Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS

Arthur — Wed, 19 Feb 2025 15:30:11 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS

Ivaylo — Wed, 02 Apr 2025 08:21:09 GMT

Hello, I have the same problem with the same machine - Canon MF463dw, the difference is that the computers in the network use WIndows 11 Pro, did you find how to resolve the problem?

Re: After scanning via e-mail, Canon MF463dw printer won't print from MacOS

daniel91 — Wed, 02 Apr 2025 12:29:05 GMT

I have the same problem with the same machine. Probably software related?