topic Re: MB2320: Lost the scan feature when re-installed on new Mac in Office Printers

MB2320: Lost the scan feature when re-installed on new Mac

David100 — Sat, 17 Feb 2024 17:49:24 GMT

Bought a new Mac running Ventura 13.2.1. Reinstalled the trusty MB2320. Prints fine, but the scan option is completely gone?!?! I downloaded "IJ Scan Utility2" and double clicked to activate and got the following error message,

A scanner driver supporting this software is not installed. Install it and try again

Code:15,230,0

Any ideas?

My thanks, David

Re: MB2320: Lost the scan feature when re-installed on new Mac

rs-eos — Sat, 17 Feb 2024 18:18:19 GMT

Are you able to scan with Apple's Preview application?

After launching Preview, and turning on your printer, is there an "Import from Canon MB2320" or similar menu item within the File menu of Preview?

Re: MB2320: Lost the scan feature when re-installed on new Mac

David100 — Sat, 17 Feb 2024 18:32:19 GMT

Ricky,

No luck. The Preview/File/Import from Scanner option is grayed out. Thanks for spending a few cycles on this.

David

Re: MB2320: Lost the scan feature when re-installed on new Mac

Hector — Wed, 12 Feb 2025 18:19:11 GMT

Hello,

To use the IJ scan utility 2, the ICA driver for the scanner would need to be installed. Unfortunately, this model is not fully compatible with Ventura. The last version of the Mac OS that we have an ICA driver for is Mac OS 11 Big Sur.