topic Re: imageCLASS MF3010 Problem when I checkmark "display the scanner driver" in Office Printers

imageCLASS MF3010 Problem when I checkmark "display the scanner driver"

sandeepconsul — Fri, 09 Feb 2024 13:11:08 GMT

I have Canon MF3010 printer/scanner and windows 7 installed on my computer. Since last few months a problem has cropped up. Whenever I open MF Toolbox Scan Function- and select "colour scan" and select select "display the scanner driver" and hit scan I get an error code 31,0,0 and says "There is not enough free disk space to complete the scan. Free up available disk space. Scanner Driver will be terminated". While there is enough disk space on both my drives. If I don't select "display the scanner driver" it is able to scan but I need the scanner driver to Pre scan and crop only the portion which I want to scan. Can someone help

Re: imageCLASS MF3010 Problem when I checkmark "display the scanner driver"

Hector — Wed, 05 Feb 2025 17:43:36 GMT

Hello,

The issue you are describing can come up if the computer is running low on memory. The message could also come up if the computer is performing a lot of tasks and the computer does not have enough RAM to create a preview of what is on the glass. In this situation, you can try a restart and open the scan utility first. While it is the only program running, you can try a scan to see if it works. If you continue to have issues, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.