topic Re: Recycle printer carts in Office Printers

Unable to print return label for toner cartridge recycling

tjsully — Tue, 28 Jan 2025 15:24:05 GMT

I've been getting this error message for over a week now. Canon get it fixed. The application has encountered an unknown error. Please try again in a few minutes!

Re: Recycle printer carts

Stephen — Sun, 26 Jan 2025 19:21:51 GMT

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

Re: Recycle printer carts

tjsully — Mon, 27 Jan 2025 18:29:59 GMT

Canon Color Image class MF8280Cw, Windows 11, WiFi. Now my problem is with printing a return label for a used toner cartridge. I get all the way through the pages and get the error on the last step where you should show a label to return used toner cart so I can print it. The printer itself works just fine.

Re: Recycle printer carts

Danny — Tue, 28 Jan 2025 15:54:03 GMT

Thanks for the additional info. We recommend giving our imageCLASS support team a call so that they can figure out a workaround for that return label. If you're in the US, you can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666).

We look forward to you call!

Re: Recycle printer carts

tjsully — Wed, 29 Jan 2025 16:56:41 GMT

Didn't work. I called and got the auto attendant. After going through several prompts, I was told to solve my problems online....Seems there is no live ImageClass printer support.