topic Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently. in Office Printers

MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Tue, 19 Nov 2024 17:35:24 GMT

MF260 prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

Re: MF260 prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

Stephen — Tue, 19 Nov 2024 16:27:22 GMT

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: MF260 prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Tue, 19 Nov 2024 17:33:34 GMT

MF264DW

No error messages

W10/W11

Ethernet.

Re: MF260 prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Thu, 21 Nov 2024 00:51:55 GMT

This is what happens when I print. it is stretched or compressed vertically.

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

shadowsports — Thu, 21 Nov 2024 03:48:45 GMT

Greetings,

MF264dw, connected via ethernet.

Can you please visit the following page:

https://www.csai.canon.com/support/p/imageclass-mf264dw

Select Downloads > Windows > Windows 11 and tell me which software installer(s) or packages you installed.

Thanks

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Thu, 21 Nov 2024 13:40:39 GMT

MF260MFDriverV6101WP,

But this was happening before W11 as well. Its been going on for a long time.

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Wed, 27 Nov 2024 14:04:58 GMT

This is clearly a mechanical issue. There is some sort of slippage occurring during the printing.

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

GregoryH — Mon, 20 Jan 2025 19:59:45 GMT

Help! I have exactly the same issue with a fairly new MF264dw, on a Mac using MacOS Sequoia 15.1.1. The issue started recently. I feel it's a mechanical issue, involving the paper rollers passing the paper through at an uneven speed. How do you clean those rollers? Thank you!

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Mon, 20 Jan 2025 20:12:01 GMT

I changed the toner cartridge and the problem stopped. I don't have enough time on it to know if its gone for good.

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

GregoryH — Mon, 20 Jan 2025 20:28:18 GMT

Are you using a "genuine" Canon 51H, as opposed to one of the many 3rd party generic replacement 51H's? We changed the cartridge 2-3 months ago to a generic, but the problem started a bit more recently. Maybe it takes a while to develop this mechanical issue after toner replacement?

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

dlevey4456 — Mon, 20 Jan 2025 21:22:47 GMT

I was using generics successfully for quite a while. When I put a genuine one in the problem left, but I haven't printed much since so it isn't definitive. I believe this issue occurred through multiple generic brand cartridges.

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

GregoryH — Mon, 20 Jan 2025 21:36:21 GMT

Ok, thanks for the info. I’ll try a genuine 51H and see if it solves the problem. I really don’t see how the toner cartridge can affect the roller speed inconsistency, but who knows …🤪

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

Lycaeides — Mon, 07 Apr 2025 16:13:56 GMT

Hey, did changing to a genuine 51h fix your issue? I've got 3 of these machines using the same brand knock off, but only one printer is experiencing this (i would assume) inconsistent roller speed issue

Re: MF264DW prints vertically compressed or stretched text in 1 or 2 areas on a page consistently.

GregoryH — Mon, 07 Apr 2025 16:17:32 GMT

Yes, the genuine 51H fixed the issue. Looks like we’re paying inflated prices for toner cartridges from now on!