topic Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help in Office Printers

Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

rmlopaka — Wed, 13 Nov 2013 01:26:37 GMT

I just purchased and installed a Canon MX 922 multi-function printer. I'm having a problem with the scanner in that the output after scanning cannot be displayed and is accompanied with an error message : Cannot write file. Code 10,242,7. This occurs when scanning documents and images. My operating system Windows XP (32). Can anyone please help me solve this problem? Thank you.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Michael — Thu, 21 Nov 2013 19:10:02 GMT

Hello.

Please try the following adjustment to see if we can resolve this issue:

1. Open the IJ Scan Utility from your Desktop or the Canon Utilities listing of the Start Menu.

2. Click Settings.

3. On the left, choose the Auto Scan tab.

4. Click the Defaults button on the lower right.

5. Continue this process with each tab on the left.

6. Click OK at the bottom of the Settings menu.

Once this has been done, try scanning from the IJ Scan Utility to test the unit.

If these troubleshooting steps do not work, feel free to call us at 1-800-OKCANON.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

jamieguinan — Tue, 26 Nov 2013 22:33:20 GMT

Hello,

I had the same problem with a new MG3520, trying to scan over network to WinXP (SP2 and SP3). I think the problem is that it tries to save to,

C:\Documents and Settings\YOUR_USERNAME\Local Settings\Temp

but "Local Setttings" is either hidden or doesn't exist.

This is how I got it to work for me: In the Canon IJ Scan Utility, click Settings, then the little screwdriver/pliers tab, and under "Folder to Save Temporary Files", browse to a folder that actually exists. I created "c:\tmp" and use that, and scanning now works.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

rmlopaka — Sun, 01 Dec 2013 17:49:56 GMT

Thank you for your suggestions. I applied your fix but still received the same error message. I suspect there was a communication problem with the IJ Scan Utility and Windows XP SP3. I finally got my scanner to work by first opening my default PDF program Nitro Pro7 and then scanning from there. Everything worked flawlessly so I'm a happy camper! Thanks again for your help.

Rmlopaka

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Mikestation — Tue, 06 May 2014 09:05:35 GMT

The solution is very simple. You only have to install .net 3.5 and works perfectly. Greetings!

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Jbracing24 — Mon, 20 Oct 2014 17:33:34 GMT

Spent an hour with Canon support this morning for this same error issue 10,252,7. Nothing would work. XP SP3. C:\temp wasn't on C drive so we created one and set destination to it. Did get one image in JPEG but PDF file is empty and is not recognized by Adobe reader.
Was told to update net 3.5 which I did to SP 2 to no effect. Is something else blocking? Everything else functions on printer, MX 470. I was able to get image through Scanners Utility in XP but I have to convert with PDF writer.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Jbracing24 — Mon, 20 Oct 2014 17:34:45 GMT

That was error 10,242,7. Sorry

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Jbracing24 — Mon, 20 Oct 2014 17:36:17 GMT

Sorry, that was 10,242,7 cannot write file.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

alek — Sun, 05 Jul 2015 01:42:00 GMT

There are 2 windows on my pc.
This problem about scan occures when working with wondows xp sp3
But when you use windows 7 you can scan your files easily.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Mikestation — Mon, 06 Jul 2015 16:28:23 GMT

Are you sure you installed .net3.5?
Somtimes it has an error but without any warning. Before installing .net 3.5, go to c:\windows\system32 and rename wmphoto.DLL. This should work.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

alek — Thu, 09 Jul 2015 00:47:03 GMT

I renamed that file but nothing happened.
Then installed .net 3.5 but my problem is steel remained.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Mikestation — Thu, 09 Jul 2015 13:28:03 GMT

Ok. You have to rename WMPHOTO.DLL and then install .net 3.5. After that, try to scan. Make sure that .net 3.5 is installed looking in add/remove programs in control panel.

Greetings!

[MOD NOTE: Removed all non-English content per FORUM GUIDELINES]

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

alek — Fri, 10 Jul 2015 05:18:04 GMT

I renamed that file and then installed .net 3.5 for the second time but it had no effect.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

Manvinder89 — Fri, 27 May 2016 12:50:14 GMT

i buy canon scanner Mg4240 but when i scan any documents then 13,242,0 code is coming , how i can solve this problem

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

FREDDYRAMLI — Fri, 22 Jul 2016 06:21:26 GMT

i have try your step but still got the same problem.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

vmarvania — Mon, 20 Mar 2017 05:51:31 GMT

hi i keep getting unable to write file code 13,242,0

can you help me solve this.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

hakerakn — Fri, 23 Feb 2018 10:16:37 GMT

Hello and I soon have this problem.
I tested all the methods described above. No effect. No update to the operating system. I'm using an operating system Windows Embedded POSReady. I use a scanner canon lide 120

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

pirios — Sun, 01 Apr 2018 09:50:23 GMT

If you are using Windows XP Pro SP3 in POSReady/WEPOS mode or Windows Embedded version only, the problem is a specific update patch # KB4074852. This patch changes important system files. After updating, many apps are not working properly (problems with .NET-based apps, scanning functions, video conversions, wifi adapters etc).

The only solution is to ignore this patch. If you have it installed, you need to uninstall it.

Re: Scanning problem. Receive error message: cannot write file. Code 10,242,7. Please help

asarkar52 — Thu, 27 Sep 2018 10:07:29 GMT

I need assistance to resolve the problem in scanning with Canon E400 printer.

I receive error message 'Can't write code 10 242 7'

Can any one suggest how to resolve

Thanks

Anupam Sarkar

Goa, India