topic Re: TECHNICAL HELP in Office Printers

imageCLASS MF264dw II command screen does not turn on

TAP1633949 — Tue, 07 Jan 2025 16:39:16 GMT

Hello everyone, I have a problem with my mf264dw ll printer, the command screen does not turn on, I have already tried connecting it to other power sources and it does not turn on, I would greatly appreciate it if someone could help me.

Re: TECHNICAL HELP

Stephen — Mon, 06 Jan 2025 18:49:22 GMT

Welcome to the Canon Community!

The Community isn't intended for immediate assistance. If your question is urgent, please call 1-800-OK-CANON (800-652-2666) on weekdays from 9 a.m. to 6 p.m. (ET). Mondays are always our busiest days.

If you're outside the USA, please click HERE for support options.

Re: imageCLASS MF264dw II command screen does not turn on

Hector — Wed, 26 Nov 2025 16:18:07 GMT

Hello,

The issue does look like a problem with the hardware. You can try a new power source to see if it resolves the issue. Before plugging the printer into the new power source, you can press the power button 10 times while the printer is unplugged.

If you continue to run into issues with the display, it looks like the printer needs service. To check your service options, you can log into your MyCanon account or contact support at 1-800-652-2666.