topic Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display? in Office Printers

What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

pdott74 — Mon, 27 May 2013 14:15:52 GMT

I have a pixma all in one printer. Yesterday I sent a fax with no problems. Later in the day I tried to send the same fax to another number but it wouldnt send. I get a message in the display window that says "Recommend new C-CRT".

I don't have a clue what that means.

Can you help?

Thanks Phyllis Dottery

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

diverhank — Tue, 28 May 2013 05:38:53 GMT

I think it means cyan cartridge...you may be out of ink.

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

Michael — Fri, 31 May 2013 03:18:48 GMT

Hello.

This error indicates that the color cartridge is empty and needs to be replaced. Please install a new CL-31, CL-41 or CL-51 cartridge to clear this error and resume normal operation of the unit.

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

pdott74 — Tue, 04 Jun 2013 13:26:24 GMT

I thank you for Your reply, but the color cart nor the black cartridge is the problem. Their both full.

Re: What does "recommend new C-CRT" mean on the Cannon Pixma MX310 message display?

Michael — Tue, 04 Jun 2013 13:39:25 GMT

Hello.

If you continue to have difficulties, we would have to advise that you contact our support group over the phone by calling 1-800-OK-CANON.