topic Color imageCLASS MF624Cw: Printing but Not Scanning in Office Printers

Color imageCLASS MF624Cw: Printing but Not Scanning

yoonk001 — Mon, 16 Dec 2024 21:49:27 GMT

All of a sudden, I am not able to scan via WiFi, printing works fine though. The error message I'm receiving is "Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated."

I've tried rebooting (printer, modem, router), re-installing drivers & software (including Scangear and Scan Utility), but no success. The only recent change to my PC was a Windows 11 update.

Please help.

Re: Color imageCLASS MF624Cw: Printing but Not Scanning

MilwNick23 — Tue, 17 Dec 2024 23:38:38 GMT

Exactly the same issue here (imageCLASS MF410). Seeing as how I had never had a problem, and the only thing to change was windows updates, I went back to a disk image I had just recently created, and just like that, the scanner worked again.

Help!

Re: Color imageCLASS MF624Cw: Printing but Not Scanning

Hector — Wed, 15 Oct 2025 16:28:37 GMT

Hello,

If you are running into issues with scanning after updating Windows 11, you can try downloading and installing the Recommended version of our drivers from our Canon USA site.

If you continue to run into issues after installing the drivers, you can try performing a registry fix. The Windows 11 24H2 has caused some scanning issues across multiple scanner brands. You can download the registry fix using one of our DR scanner downloads pages. You can use the steps in the link HERE to run the registry repair.