https://community.usa.canon.com/t5/Office-Printers/Canon-mf655cdw-Scanning-Problem/m-p/517914#M24696 <P>Hello,</P><P>I recently bought the Canon MF655Cdw printer. I’ve installed the GPlus_PCL6_Driver_V311_32_64_00 driver and the additional software, MF Scan Utility version 1.21.0.2, from the Canon website.</P><P>The printer is connected to my home router via Wi-Fi, and I’m using a computer with Windows 10 system. I tested the printer wirelessly, and it prints without any issues.</P><P>However, I'm experiencing a problem with scanning documents wirelessly. After installing the MF Scan Utility version 1.21.0.2 software, I get the following message when I try to open the program: "A scanner driver supporting this software is not installed. Install and try again" (see the image below).</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Canon.jpg" style="width: 436px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/61822i3470C39FBD747708/image-size/large?v=v2&amp;px=999" role="button" title="Canon.jpg" alt="Canon.jpg" /></span></P><P>Can you please help me understand what I’m doing wrong? Everything seems to be installed correctly, but I’m still seeing this message. I would appreciate any assistance.</P><P>Thank you!</P><P>PS</P><P>Do I have to also install this Master Setup V1.10 to make it work?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Canon2.jpg" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/61823iC8B34FE6DBFCEB00/image-size/large?v=v2&amp;px=999" role="button" title="Canon2.jpg" alt="Canon2.jpg" /></span></P><P>&nbsp;</P> Wed, 11 Dec 2024 17:22:22 GMT dede26 2024-12-11T17:22:22Z https://community.usa.canon.com/t5/Office-Printers/Canon-mf655cdw-Scanning-Problem/m-p/517914#M24696 <P>Hello,</P><P>I recently bought the Canon MF655Cdw printer. I’ve installed the GPlus_PCL6_Driver_V311_32_64_00 driver and the additional software, MF Scan Utility version 1.21.0.2, from the Canon website.</P><P>The printer is connected to my home router via Wi-Fi, and I’m using a computer with Windows 10 system. I tested the printer wirelessly, and it prints without any issues.</P><P>However, I'm experiencing a problem with scanning documents wirelessly. After installing the MF Scan Utility version 1.21.0.2 software, I get the following message when I try to open the program: "A scanner driver supporting this software is not installed. Install and try again" (see the image below).</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Canon.jpg" style="width: 436px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/61822i3470C39FBD747708/image-size/large?v=v2&amp;px=999" role="button" title="Canon.jpg" alt="Canon.jpg" /></span></P><P>Can you please help me understand what I’m doing wrong? Everything seems to be installed correctly, but I’m still seeing this message. I would appreciate any assistance.</P><P>Thank you!</P><P>PS</P><P>Do I have to also install this Master Setup V1.10 to make it work?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Canon2.jpg" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/61823iC8B34FE6DBFCEB00/image-size/large?v=v2&amp;px=999" role="button" title="Canon2.jpg" alt="Canon2.jpg" /></span></P><P>&nbsp;</P> Wed, 11 Dec 2024 17:22:22 GMT https://community.usa.canon.com/t5/Office-Printers/Canon-mf655cdw-Scanning-Problem/m-p/517914#M24696 dede26 2024-12-11T17:22:22Z https://community.usa.canon.com/t5/Office-Printers/Canon-mf655cdw-Scanning-Problem/m-p/517962#M24699 <P>Reinstall the printer and its scanner driver using the printer's IP address.</P> Wed, 11 Dec 2024 21:03:28 GMT https://community.usa.canon.com/t5/Office-Printers/Canon-mf655cdw-Scanning-Problem/m-p/517962#M24699 mreg 2024-12-11T21:03:28Z