https://community.usa.canon.com/t5/Office-Printers/Canon-imageCLASS-MF4890dw-scanner-won-t-connect-to-2019-iMac/m-p/516052#M24662 <P>Hello Canon Community,&nbsp;</P><P>I have a Canon imageClass MF4890dw printer/scanner/fax for 8 or 10 years and it's worked great. I recently purchased a new iMac (27 inch 2019) running Sonoma 14.6.1. I have been able to get the printer working, but I'm having trouble with the scanner. I have downloaded the most recent scanner drivers (mac-scan-v21517-00) and installed it no problem. I then restarted the iMac as well as the scanner. I have also rebooted my router. When I open Canon MF Scan Utility I'm shown a pop up stating "No available scanner found.&nbsp;Follow the instructions in the User's Guide for the scanner driver to add the scanners you are using."&nbsp;</P><P>I have reviewed the user guide as well as the README file and it shows me that&nbsp;MF4800 Series<SPAN class="">* is supported. I have connected the printer via IP address and I have also connected the scanner to my iMac via USB. I have tried to add the scanner manually via IP address and I'm shown a pop up with a message stating "</SPAN>The specified scanner is not supported."&nbsp;</P><P>Am I missing something? I tried calling into the Canon support, but I was told that my model is no longer supported via phone support and only supported on the Canon website.</P><P>Any help or suggestions would be greatly appreciated.&nbsp;</P> Mon, 02 Dec 2024 16:17:05 GMT catnap5133 2024-12-02T16:17:05Z https://community.usa.canon.com/t5/Office-Printers/Canon-imageCLASS-MF4890dw-scanner-won-t-connect-to-2019-iMac/m-p/516052#M24662 <P>Hello Canon Community,&nbsp;</P><P>I have a Canon imageClass MF4890dw printer/scanner/fax for 8 or 10 years and it's worked great. I recently purchased a new iMac (27 inch 2019) running Sonoma 14.6.1. I have been able to get the printer working, but I'm having trouble with the scanner. I have downloaded the most recent scanner drivers (mac-scan-v21517-00) and installed it no problem. I then restarted the iMac as well as the scanner. I have also rebooted my router. When I open Canon MF Scan Utility I'm shown a pop up stating "No available scanner found.&nbsp;Follow the instructions in the User's Guide for the scanner driver to add the scanners you are using."&nbsp;</P><P>I have reviewed the user guide as well as the README file and it shows me that&nbsp;MF4800 Series<SPAN class="">* is supported. I have connected the printer via IP address and I have also connected the scanner to my iMac via USB. I have tried to add the scanner manually via IP address and I'm shown a pop up with a message stating "</SPAN>The specified scanner is not supported."&nbsp;</P><P>Am I missing something? I tried calling into the Canon support, but I was told that my model is no longer supported via phone support and only supported on the Canon website.</P><P>Any help or suggestions would be greatly appreciated.&nbsp;</P> Mon, 02 Dec 2024 16:17:05 GMT https://community.usa.canon.com/t5/Office-Printers/Canon-imageCLASS-MF4890dw-scanner-won-t-connect-to-2019-iMac/m-p/516052#M24662 catnap5133 2024-12-02T16:17:05Z https://community.usa.canon.com/t5/Office-Printers/Canon-imageCLASS-MF4890dw-scanner-won-t-connect-to-2019-iMac/m-p/516504#M24663 <P>Thanks for posting!<BR /><BR />While our Forum Community members are welcome to chime in, the&nbsp;Canon <SPAN>imageCLASS MF4890dw</SPAN>&nbsp;has been retired. That means we do not offer support for the printer or updated drivers. We recommend updating to a more modern printer and&nbsp;reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at&nbsp;866-443-8002.</P> Wed, 04 Dec 2024 13:43:47 GMT https://community.usa.canon.com/t5/Office-Printers/Canon-imageCLASS-MF4890dw-scanner-won-t-connect-to-2019-iMac/m-p/516504#M24663 Arthur 2024-12-04T13:43:47Z