Printer printing out in weird color, text crossed, and then blank pages

sherlock7437 — Wed, 21 Oct 2015 04:25:08 GMT

A year ago, I bought the PIXMA MX922. Over time, it went well, no problems, but later on this week, when I pritned out stuff, it came out green, and then it began to print out the content with lines crossed. Then it decided to print out blank pages. I tried the following opitions: cleaning and clogging out the nozzles. It worked again a while ago today, but then decided to print out blank pages. All the tests I did came back positive, but not on my work. Please give me a way that'll actually help to solve my problem. Thank you.

Re: Printer printing out in weird color, text crossed, and then blank pages

Patrick — Mon, 26 Oct 2015 11:25:29 GMT

Hi sherlock7437,

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

1. Make sure that the machine is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

3. Open the Paper Output Tray and then open the Output Tray Extension.

4. To print the nozzle check pattern:

4-1. Press the MENU button.

4-2. Press the Setup button.

4-3. Select Maintenance, then press the OK button. The Maintenance screen is displayed.

4-4. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

4-5. Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately. Please compare your printout to the example that has been attached to the bottom of this post.

If they differ, perform a few cleanings. Please perform the following steps to perform a Cleaning:

1. Press the MENU button.

2. Press the Setup button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page.

Does the test page print correctly? If not, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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Printer printing out in weird color, text crossed, and then blank pages

Re: Printer printing out in weird color, text crossed, and then blank pages