topic imageCLASS MF273dw: 'Cannot communicate with the scanner' error in Office Printers

imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Sat, 02 Nov 2024 23:32:37 GMT

Hello:

I installed Canon software on my new laptop and when I am trying to scan, I am getting 'Cannot communicate with the scanner' error.

The printing works fine. Scanning works fine too on my other two computers, the problem is just with the new one.

I tried removing device, rebooting, reinstalling, etc., - problem still there.

Please help....

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

mreg — Sun, 03 Nov 2024 14:15:34 GMT

Might be helpful to tell us what computer and OS you are using.

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Sun, 03 Nov 2024 19:40:30 GMT

I am using Windows 11 brand new Lenovo Ideapad with Ryzen processor and 16 MB of RAM. It is on WiFi. The printer is connected to the router with network cable. My other laptop, WiFi connected and using Windows 11 is able to use the scanner just fine.

Thanks in advance

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

mreg — Sun, 03 Nov 2024 20:36:04 GMT

I'm using a Mac, but this part should be similar. When you open MF Scan Utility, and it cannot communicate with the scanner, can you find a Network Scanner Settings menu item anywhere?

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Sun, 03 Nov 2024 20:51:21 GMT

Yes: I can open Setting from the MF Scan Utility screen.

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

mreg — Sun, 03 Nov 2024 22:23:05 GMT

If there is any printer there, delete it, and then re-add it BUT using its IP address. If that works, set the printer to use that IP as address as status in its web UI, and in your router reserve that IP address for the printer.

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Sun, 03 Nov 2024 22:56:55 GMT

I was thinking about using IP address, but I could not find the way to do that. In the Settings screen I don't see such an option neither. Sorry...

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

mreg — Sun, 03 Nov 2024 23:39:57 GMT

There's no option to us an IP address when you go to add a printer?

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

shadowsports — Mon, 04 Nov 2024 00:04:29 GMT

Greetings,

Its not possible to delete printers from the MF Scan Utility in Windows. You can only de-select or change from one installed device to another.

So before we embark on removing and re-adding the device "cleanly", can we please know if you have a 3rd party virus apps installed? Something in addition to windows security?

Also, can you confirm you installed > [Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

Using an ethernet connection to your router is fine.

You only need two installers for windows 11.

I've linked the downloads in the images 😃

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Mon, 04 Nov 2024 00:38:48 GMT

I don

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Mon, 04 Nov 2024 00:46:05 GMT

I don't have any 3d party antivirus.
Sorry, I don't know how to find the Scan Utility version.

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

akskipper — Mon, 04 Nov 2024 14:49:59 GMT

I installed everything using Canon CD, which came with the printer and I am unable to find the version anywhere.

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

zislisp — Sun, 15 Dec 2024 17:56:29 GMT

I've got the same problem with my imageCLASS MF273dw, after reinstalling Windows 11 recently. Dell Inspiron 15 3511. I can print but I get the "Cannot communicate with the scanner" error. I installed the driver and scan utility.

Re: imageCLASS MF273dw: 'Cannot communicate with the scanner' error

zislisp — Sun, 15 Dec 2024 17:57:48 GMT

my antivirus is turned off. Makes no difference.