https://community.usa.canon.com/t5/Office-Printers/MAXIFY-MB2720-keeps-giving-an-error-message-10-202-3-after/m-p/509970#M24176 <P>Hello,</P> <P>The issue would point to a problem communicating with the scanner or a problem with the hardware. In this situation, you can try checking the scanner hardware first by making a copy from the glass. If you are unable to make a copy, it looks like there is something wrong with the hardware and the printer might need service. If you are able to make a copy, it will point to a communication issue. If using it over a network, you try power cycling your router and trying a scan once the network is back up. You can also try turning off any security software that could be blocking the scanner connection.</P> <P>If you continue to have issues, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to help.</P> <P>&nbsp;</P> Fri, 01 Nov 2024 17:34:32 GMT Hector 2024-11-01T17:34:32Z https://community.usa.canon.com/t5/Office-Printers/MAXIFY-MB2720-keeps-giving-an-error-message-10-202-3-after/m-p/445829#M20780 <P>The last time I did a firmware update, the printer stopped printing on the entire page unless I save whatever I'm trying to print as a PDF first and then print it as a PDF.&nbsp;&nbsp;</P><P>It's annoying, but I've lived with it and become accustomed to it.&nbsp; Yesterday, I did a firmware update and now, whenever I try to use the IJ Scan Utility, the printer scans the documents, but I get an error message on my MacBook that reads:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Rolltide37664_0-1699977687112.png" style="width: 400px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/46782i60D176A8A7A11A1B/image-size/medium?v=v2&amp;px=400" role="button" title="Rolltide37664_0-1699977687112.png" alt="Rolltide37664_0-1699977687112.png" /></span></P><P>I've restarted the computer and the printer with no success.&nbsp; I've reinstalled drivers with no success.&nbsp;&nbsp;<BR /><BR />How do I fix this problem?</P> Tue, 14 Nov 2023 16:03:19 GMT https://community.usa.canon.com/t5/Office-Printers/MAXIFY-MB2720-keeps-giving-an-error-message-10-202-3-after/m-p/445829#M20780 Rolltide37664 2023-11-14T16:03:19Z https://community.usa.canon.com/t5/Office-Printers/MAXIFY-MB2720-keeps-giving-an-error-message-10-202-3-after/m-p/509970#M24176 <P>Hello,</P> <P>The issue would point to a problem communicating with the scanner or a problem with the hardware. In this situation, you can try checking the scanner hardware first by making a copy from the glass. If you are unable to make a copy, it looks like there is something wrong with the hardware and the printer might need service. If you are able to make a copy, it will point to a communication issue. If using it over a network, you try power cycling your router and trying a scan once the network is back up. You can also try turning off any security software that could be blocking the scanner connection.</P> <P>If you continue to have issues, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to help.</P> <P>&nbsp;</P> Fri, 01 Nov 2024 17:34:32 GMT https://community.usa.canon.com/t5/Office-Printers/MAXIFY-MB2720-keeps-giving-an-error-message-10-202-3-after/m-p/509970#M24176 Hector 2024-11-01T17:34:32Z