topic Re: ImageCLASS MF424dw - vertical stripes when doing a double-sided scan in Office Printers

ImageCLASS MF424dw - vertical stripes when doing a double-sided scan

jiwupro — Thu, 24 Oct 2024 21:30:38 GMT

Hi there,

My machine is fine with normal printing and single page scanning. However, when I put documents from feeder doing the double-sided scanning, the even number pages, i.e. P2, P4, P6, so on, has some vertical stripes on the right.

I tried the cleaning but it doesn't work. Since all odd number pages are fine, there might be dirt from the other side of the scanning unit, which I cannot clean from outside?

Please check the image posted in reply.

Can anyone help?

Re: ImageCLASS MF424dw - vertical stripes when doing a double-sided scan

jiwupro — Thu, 24 Oct 2024 21:29:51 GMT

Re: ImageCLASS MF424dw - vertical stripes when doing a double-sided scan

mreg — Sat, 26 Oct 2024 01:36:56 GMT

The 2nd side scanner element is in the scanner cover. Have you cleaned that glass section on the left end of the lid?

Re: ImageCLASS MF424dw - vertical stripes when doing a double-sided scan

Hector — Wed, 13 Aug 2025 17:02:01 GMT

Hello,

The lines look like the scanner element is loose or damaged. A dirty element would usually show some of the document between the lines. To check your service options, you can log into your MyCanon account or contact support at 1-800-652-2666.