topic imageCLASS MF642Cdw Big white lines appearing in scans in Office Printers

imageCLASS MF642Cdw Big white lines appearing in scans

BestYohman — Tue, 22 Oct 2024 12:20:01 GMT

Im getting lines whenever I scan. Copying does not cause the same line. I have tried to update firmware but it states it is already up to date.

Re: imageCLASS MF642Cdw Big white lines appearing in scans

BestYohman — Tue, 22 Oct 2024 13:27:40 GMT

After some more test this only happens when scanning in color. Tested in windows 10, 11, and android

Re: imageCLASS MF642Cdw Big white lines appearing in scans

Hector — Wed, 13 Aug 2025 15:54:42 GMT

Hello,

Some items might cause an error or put lines in it if there are designed with security elements. Sometimes they will scan in black and white.

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.Are you only running into the issue with specific certificates or documents?

2.Do you get any specific errors when you try to scan in color?