topic Re: Canon MX922 can't fax always get "Line Busy" #018 in Office Printers

Canon MX922 can't fax always get "Line Busy" #018

dufresne349 — Fri, 16 Oct 2015 19:00:57 GMT

Hi, I have a Canon MX922 printer, and I cannot send a fax. I can hear it dial the number, the other fax answers (I sent it to a friend) but the MX922 continues to say calling on the LED and eventually hangs up with a "line busy" report #018. I have tried reducing the sending speed and disabling the ECM TX, still the same. Have tried faxing multiple numbers with the same result. So it would seem to not be a problem with the destination fax machines. Also checked the phone line - fine.

Re: Canon MX922 can't fax always get "Line Busy" #018

Michael — Sun, 18 Oct 2015 13:05:49 GMT

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our phone support group Monday using the "Contact Us" link below for additional assistance. A live agent can test the fax machine to ensure that it has been connected properly.

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon MX922 can't fax always get "Line Busy" #018

Josh_Kemmer — Tue, 20 Oct 2015 11:23:00 GMT

It could be also a telephone network problem or the fax line. To verify this, try to use a different fax machine connected to your fax line. If it also fails, therefore the fax line is faulty.