topic Re: New MF465dw Doesn't Startup Properly, Loud Grinding Noise in Office Printers

imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

anthony_h — Thu, 17 Oct 2024 13:23:22 GMT

Just purchased a new Canon imageCLASS MF465dw but after unboxing, removing all the packing tape, plugging in, and pressing the power button, the printer will generate a loud grinding/rumble noise before showing error message E202-0002 (Turn machine off/on. Speak with a representative for support if problem persists)

I've tried reseating the ink cartridge, inspecting both the front and rear access panels for foreign objects, and paper jams. Nothing that I could discern as being loose or jammed. I've even tried turning it on without the paper tray and the ink cartridge, but I get the same result.

I did notice the grinding noise seems to be coming from the top of the unit and the belt underneath the scanner bed trembles but doesn't turn anything. Is something stuck within the scanner portion of the machine that prevents startup?

Would it be possible to repair this myself, seek a technician, or return this product entirely?

#mf465dw #imageclass

Re: New MF465dw Doesn't Startup Properly, Loud Grinding Noise

mreg — Thu, 17 Oct 2024 00:40:07 GMT

My personal policy is that if I buy a device and it doesn't work properly out of the box, it goes right back. You do not work for Canon are you are not going to be paid for your time trying to get something Canon manufactured to work properly. Did you buy a printer, or a project? Get rid of it while you can, and get a new replacement. This goes for any manufacturer.

Re: New MF465dw Doesn't Startup Properly, Loud Grinding Noise

mtraven — Thu, 17 Oct 2024 02:40:33 GMT

Having the exact same problem. (On the same day).

Re: New MF465dw Doesn't Startup Properly, Loud Grinding Noise

mreg — Thu, 17 Oct 2024 03:57:55 GMT

Sounds like a bad production run of those units. I wonder if you bought them at the same place...

Re: New MF465dw Doesn't Startup Properly, Loud Grinding Noise

anthony_h — Thu, 17 Oct 2024 13:20:16 GMT

Thanks for the input. I typically weigh the effort of "non-invasive DIY troubleshooting" versus the effort of repacking and returning the unit. In this case, I found out the error message is common with units that have bad scanning bed motors. I'm definitely not going through the trouble of replacing a part for a new unit, so it's going straight back to the seller.

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

shadowsports — Thu, 17 Oct 2024 13:35:38 GMT

Definitely agree. Exchange as defective. Problems out of the box are not something you want to get involved with.

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

James_C — Thu, 17 Oct 2024 13:48:36 GMT

Hi Anthony_H

We recommend contacting our support team to see how they can assist you. Please call us at 800-652-2666, Monday to Friday.

We look forward to your call!

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

anthony_h — Thu, 17 Oct 2024 20:43:07 GMT

To update this thread: I called customer support as suggested by James_C and they walked me through basic troubleshooting steps. In the end, the representative confirmed that it was a faulty part with the scanner.

Because it's under warranty, he helped me start a complete replacement of the unit with 1-3 day shipping of the new unit (with a free return label for the defective unit).

Even though I purchased this from Amazon, making an exchange through Canon sounds like the better option considering it would take about the same (if not longer) to process with Amazon. I appreciated how responsive and clear the rep was on the phone.

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

mreg — Thu, 17 Oct 2024 21:09:46 GMT

Just make sure you're getting a NEW unit. Sometimes they do refurbished units as exchanges.

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

jwsloway — Thu, 07 Aug 2025 03:15:04 GMT

Same issue with my new MF465dw right out of the Box! Loud rumbling sound and Error Code E202-0002. So I guess I have to call on Thursday, and there were no SERVICE HOURS posted... so I just guess?

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

jwsloway — Thu, 07 Aug 2025 03:16:01 GMT

Hours of Service? EDT or PDT? Or?

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

Tiffany — Thu, 07 Aug 2025 03:28:39 GMT

You can reach printer support weekdays, 9am to 6pm ET: 1-800-652-2666

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

jwsloway — Thu, 07 Aug 2025 03:46:24 GMT

Copy that! Thanks!

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

kokonio — Sat, 09 Aug 2025 23:26:52 GMT

Return it don't even bother exchanging it. Thats what I did and another one I got was the same problem

Re: imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

jwsloway — Sat, 09 Aug 2025 23:56:12 GMT

The replacement showed up within 2 days, so I will give it a whirl, and I get the same problem we’ll look at another model. I have had a Canon Color Inkjet that has worked flawlessly for over 10 years … but they are apples & oranges I know…