topic i-SENSYS MF657Cdw Next Scan feature not working in Office Printers

i-SENSYS MF657Cdw Next Scan feature not working

PrDrAlexandru — Tue, 08 Oct 2024 14:43:13 GMT

I have recently buy a Canon MF657.

Using scan button, with the exception of black and white scanning, where it work as I expected, the next scan doesn't work. It is turned gray, so inactive, and the window of scanning is closing immediately after 1 page scan. So it makes different .jpg colour pages, for every page I scan. But, my purpose for this scanner is to scan pdf colour multipage documents, pushing button "next scan" until I end the scanned book.

Please help!

Thank you, in advance!

Re: i-SENSYS MF657Cdw Next Scan feature not working

Arthur — Wed, 09 Oct 2024 13:03:23 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: i-SENSYS MF657Cdw Next Scan feature not working

PrDrAlexandru — Fri, 11 Oct 2024 10:51:02 GMT

Thank you for the answer, but I don't need official support, just a friendly advice.
Can you give it to me?
Thank you in advance!