https://community.usa.canon.com/t5/Office-Printers/GX6020-Distortion-in-Print/m-p/504491#M23814 <P>When performing a maintenance test print, my printer prints perfect clog and alignment results. However, when printing real documents, there is a vertical distortion on the left side of the print. I've included an image to show the problem. Is this a print head issue? I've performed numerous head clearing and alignment cycles but the issue persists. Why do test prints show that there's no issue when real prints do?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Print Head.jpg" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/59352i3874AEEBB9DD386B/image-size/large?v=v2&amp;px=999" role="button" title="Print Head.jpg" alt="Print Head.jpg" /></span></P> Fri, 04 Oct 2024 23:24:28 GMT mgreer316 2024-10-04T23:24:28Z https://community.usa.canon.com/t5/Office-Printers/GX6020-Distortion-in-Print/m-p/504491#M23814 <P>When performing a maintenance test print, my printer prints perfect clog and alignment results. However, when printing real documents, there is a vertical distortion on the left side of the print. I've included an image to show the problem. Is this a print head issue? I've performed numerous head clearing and alignment cycles but the issue persists. Why do test prints show that there's no issue when real prints do?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Print Head.jpg" style="width: 999px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/59352i3874AEEBB9DD386B/image-size/large?v=v2&amp;px=999" role="button" title="Print Head.jpg" alt="Print Head.jpg" /></span></P> Fri, 04 Oct 2024 23:24:28 GMT https://community.usa.canon.com/t5/Office-Printers/GX6020-Distortion-in-Print/m-p/504491#M23814 mgreer316 2024-10-04T23:24:28Z https://community.usa.canon.com/t5/Office-Printers/GX6020-Distortion-in-Print/m-p/556508#M27009 <P>Hello,</P> <P>The image looks like there is grease or ink on the printer's encoder strip. The mark on the encoder strip should be on the left where the line is appearing. You can use the steps in the link <A href="https://support.usa.canon.com/kb/s/article/ART179747" target="_self">HERE</A> to clean the encoder strip.</P> Wed, 09 Jul 2025 17:31:51 GMT https://community.usa.canon.com/t5/Office-Printers/GX6020-Distortion-in-Print/m-p/556508#M27009 Hector 2025-07-09T17:31:51Z