topic Scan to Shared Folder - Canon i-SENSYS MF655Cdw; Windows 11 in Office Printers

Scan to Shared Folder - Canon i-SENSYS MF655Cdw; Windows 11

Anonymous — Thu, 19 Sep 2024 16:55:31 GMT

Hello,

I recently purchased a brand new Canon i-SENSYS MF655Cdw printer and have been trying to set up the "Scan to Folder" feature on Windows 11. After nearly 3 hours of watching tutorials and troubleshooting, I haven't been able to configure it properly. I keep encountering errors #801 and #806

I've ensured that the folder is shared with the correct permissions, but I still can't get it to work. I've also tried various methods when "Registering New Destination". The only step I haven't taken is creating a new Windows user, as I believe that might be the only remaining solution.

If there are any other relevant topics or suggestions regarding this issue, please let me know or point me in the right direction. I would be grateful for any tips or a step-by-step tutorial to help resolve this.

Thank you in advance for your help.

Best regards!

Re: Scan to Shared Folder - Canon i-SENSYS MF655Cdw; Windows 11

SamanthaW — Sat, 21 Sep 2024 21:28:01 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Scan to Shared Folder - Canon i-SENSYS MF655Cdw; Windows 11

gerritjanh — Thu, 03 Oct 2024 14:22:52 GMT

weird answer from @samanthaW. Support in EU is practically non existent and there's no community like this one.
@rafalrazor, did you follow this tutorial?
https://youtu.be/r-5SAGv836c