topic Re: MF5950dw Error in Scanner in Office Printers

MF5950dw Error in Scanner

tonyak9 — Thu, 03 Jul 2014 13:20:59 GMT

I get this error message every time I try to scan to my PC from my scanner wirelessly.

It works when I scan to other computers in the office, just not to mine.

Not sure how to fix?

Re: MF5950dw Error in Scanner

Tiffany — Thu, 03 Jul 2014 13:45:59 GMT

Hi Tonyak9!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

Re: MF5950dw Error in Scanner

tonyak9 — Thu, 03 Jul 2014 14:06:56 GMT

Windows 7 64 bit.

I press Scan>PC1 on the scanner.

The MF Toolbox pops up on my pc, then the scan window, then the scanning progress bar window.

The Scanning window stays at 0% for several seconds, then the error message appears.

On the scanner it says "An error has occured. Close"

This happened to me a few weeks ago and I was able to correct it by uninstalling all Cannon programs and drivers and reinstalling. Now it's happening again.

Re: MF5950dw Error in Scanner

Patrice — Sun, 06 Jul 2014 14:37:26 GMT

Hi tonyak9.

I will be glad to assist you.

So that I can better assist you, please follow the instructions below and verify if you receive the same error message:

1. Verify that MF Toolbox is closed on the computer and press the [SCAN] button on the printer.

2. Highlight [Remote Scanner] and press [OK]. The screen will show, "Remote Scanner. Waiting online...".

3. On the computer, open the MF Toolbox and select [PDF].

4. Click the green [START] button on the [PDF] window. The machine will start processing the scan.

I look forward to your reply.

Re: MF5950dw Error in Scanner

samata1019 — Wed, 07 Oct 2015 21:28:47 GMT

I have the exact same problem. I am using windows 7 also and there are other computers in my office that can scan and have no problems. I followed the steps from this post and it comes up--"Cannot communitcate with the scanner. The cable may be disconnected, or the scanner may be turned off. Scanner drivers may be terminated." I can print but not scan.

Re: MF5950dw Error in Scanner

JED1 — Wed, 14 Oct 2015 12:26:33 GMT

I have the exact same error code. IS THERE ANYONE OUT THERE THAN CAN HELP. I CAN PRINT BUT CANNOT SCAN A DARN THING.

Re: MF5950dw Error in Scanner

Patrice — Wed, 14 Oct 2015 20:39:19 GMT

Hi samata1019.

I will be glad to assist you.

So that I can best assist you, do you know how many computers are using the printer? Is it ten or more?

I look forward to you reply. Should you need immediate assistance with this issue, please call 1-800-OK-CANON (1-800-652-2666) and a telephone technical support representative will be able to assist you.

Re: MF5950dw Error in Scanner

Patrice — Wed, 14 Oct 2015 20:43:29 GMT

Hi JED1.

I will be glad to assist you.

So that I can best assist you, I would like to ask a few questions.

1. Is the printer connected directly to the computer via a USB cable, or wirelessly over the network?

2. Is the Windows 7 operating system also installed on your computer?

I look forward to your reply. Should you need immediate assistance with this issue, please call 1-800-OK-CANON (1-800-652-2666) and a telephone technical support representative will be able to assist you.

Re: MF5950dw Error in Scanner

samata1019 — Wed, 14 Oct 2015 20:55:19 GMT

There are only about 4 computers using this printer. There are 7 computers in the office but 3 or 4 of them use a different printer. It is our only fax machine but we do not use it often. I know of one other lady in the office that uses the scanner and it works fine for her. I am connected wirelessly to the printer.

Re: MF5950dw Error in Scanner

JED1 — Thu, 15 Oct 2015 10:50:00 GMT

windows 7 and USB

Re: MF5950dw Error in Scanner

JED1 — Fri, 16 Oct 2015 12:30:47 GMT

JUST ME