topic Re: New Imageclass MF656Cdw won't scan in Office Printers

New ImageCLASS MF656Cdw won't scan

macclelland — Wed, 18 Sep 2024 19:23:09 GMT

I just purchased a new Imageclass MF656Cdw color printer. I did the normal install and it prints fine, however, I can't get it to scan to computer via Wifi.

I am using Windows 11 and I installed the latest Canon drivers.

When I click on Scan > Computer then select my computer, click the Scan button, it shows it "thinking" and trying to scan, but nothing happens. The paper stays in the feeder and eventually I get a message that just says "An error occured".

What am I doing wrong? Did I do something wrong with the set-up? Is it a wifi issue?

Re: New Imageclass MF656Cdw won't scan

shadowsports — Wed, 18 Sep 2024 02:41:43 GMT

Greetings,

Based on your description, it sounds like you're trying to scan using the ADF from the printer's LCD?

Does the copy function work?

Have you set a destination on your computer for the scans?

What drivers did you install? Did you install the MF scan utility v1.21.0.2?

Re: New Imageclass MF656Cdw won't scan

macclelland — Wed, 18 Sep 2024 15:55:42 GMT

Based on your description, it sounds like you're trying to scan using the ADF from the printer's LCD?

Does the copy function work? Yes

Have you set a destination on your computer for the scans? Yes

What drivers did you install? [Windows 64bit] MF656Cdw/ MF654Cdw/ MF653Cdw/ MF652Cw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear) & [Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

Did you install the MF scan utility v1.21.0.2? Yes

Re: New Imageclass MF656Cdw won't scan

macclelland — Wed, 18 Sep 2024 16:57:23 GMT

I played with it a while and finally got it to work.

But now I have two new issues I can't figure out:

1) When I scan legal sized documents, it cuts off at 11" letter sized. I can't find an option to scan legal sized documents. Any help?

2) When scanning multiple pages, it downloads with separate image files for each page. Is there a way to have it scan as multiple pages in a single file?

Thanks

Re: New Imageclass MF656Cdw won't scan

shadowsports — Wed, 18 Sep 2024 18:57:39 GMT

Good work solving the issue. I'm away from my desk. I'll look at my settings in a little bit. My multi-page scans save as one file.

Re: New Imageclass MF656Cdw won't scan

kdnorth99 — Sat, 28 Dec 2024 19:52:38 GMT

I have the same issues with my imageCLASS MF656cdw with scanning.

Step 1: Yes

I have tried several times with install/uninstalling software and I keep this error when scanning.

Please let me know what I am doing wrong.
Thanks

Re: New Imageclass MF656Cdw won't scan

RobertKC — Thu, 17 Apr 2025 21:06:01 GMT

Hi MacClelland,

Did you ever figure out the 11" cutt-off on a legal (14') scan?

I have the same issue.

RobertKC