https://community.usa.canon.com/t5/Office-Printers/error-code-5012-GX7021/m-p/488391#M23153 <P>Hello coast12,</P> <P>The code would point to a jam in the printer and would mean the printer needs service. The code will to a problem with the scanner element being able to move properly under the glass. In this situation, I would suggest contacting support at 1-800-652-2666 to check your service options or log into your MyCanon account.</P> Wed, 17 Jul 2024 18:06:27 GMT Hector 2024-07-17T18:06:27Z https://community.usa.canon.com/t5/Office-Printers/error-code-5012-GX7021/m-p/444424#M20689 <P>Hi, I have a Maxify GX7021 printer and I have an error code showing up (5012) in addition to a loud screeching noise coming from my printer. We unplugged the printer, checked for any jams (there isn't) and re-started it with the same results. Please advise.</P><P>Thanks,&nbsp;</P><P>Jennifer</P> Sat, 04 Nov 2023 17:03:14 GMT https://community.usa.canon.com/t5/Office-Printers/error-code-5012-GX7021/m-p/444424#M20689 coast12 2023-11-04T17:03:14Z https://community.usa.canon.com/t5/Office-Printers/error-code-5012-GX7021/m-p/488391#M23153 <P>Hello coast12,</P> <P>The code would point to a jam in the printer and would mean the printer needs service. The code will to a problem with the scanner element being able to move properly under the glass. In this situation, I would suggest contacting support at 1-800-652-2666 to check your service options or log into your MyCanon account.</P> Wed, 17 Jul 2024 18:06:27 GMT https://community.usa.canon.com/t5/Office-Printers/error-code-5012-GX7021/m-p/488391#M23153 Hector 2024-07-17T18:06:27Z