topic Re: Image Class MF455dw Remote UI Issue in Office Printers

Image Class MF455dw Remote UI Issue

goblue313 — Wed, 08 Mar 2023 14:26:56 GMT

when I try to scan to an email I get the below error message and then when I type the units location into a browser I get the error message in the second image

Any help is appreciated.

Re: Image Class MF455dw Remote UI Issue

Danny — Wed, 08 Mar 2023 15:28:13 GMT

Hi, goblue313!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Image Class MF455dw Remote UI Issue

goblue313 — Wed, 08 Mar 2023 15:34:40 GMT

I am running Windows 10.

Thanks.

Re: Image Class MF455dw Remote UI Issue

shadowsports — Wed, 08 Mar 2023 17:47:42 GMT

@goblu313,

The first time you access the Remote UI, you are prompted to set a security PIN or System Manager ID & PIN. If this is the first time, you'll need to select one of these options and set the PIN or ID.

The (Default ID and PIN is7654321)

If you have set but forgotten the PIN or ID, you will need to contact Canon Support.

Re: Image Class MF455dw Remote UI Issue

goblue313 — Wed, 08 Mar 2023 18:14:29 GMT

When I get that error message there is no link for me to enter a PIN. When I look at the Remote UI Settings on the unit it is turned on.

Re: Image Class MF455dw Remote UI Issue

shadowsports — Wed, 08 Mar 2023 21:31:48 GMT

Are you able to click on [Remote UI Access PIN]

If not, then one has likely been set. If the default I provided above doesn't work, you will need to contact Canon Support.

Re: Image Class MF455dw Remote UI Issue

goblue313 — Wed, 08 Mar 2023 21:45:59 GMT

So is the PIN entered into the browser or the unit itself?

Re: Image Class MF455dw Remote UI Issue

missamanda007 — Thu, 01 Feb 2024 02:03:50 GMT

I have the same message but I dont know where I find the login and password. I need help with this too

Re: Image Class MF455dw Remote UI Issue

Kerrnel — Fri, 12 Jul 2024 21:41:00 GMT

For the love of all that is sensible, please add an "Insecure Mode" to the initial setup. 90% of home users don't give a hoot about securing their printer from the rest of the household. Probably 50%+ of SMBs as well. What a complicated OOB experience you have created here for whom? Reuse of code for engineers?

Re: Image Class MF455dw Remote UI Issue

Kerrnel — Fri, 12 Jul 2024 21:45:58 GMT

It's really complicated. You have to secure things to access them. And the menus must have changed, because not much on these forums makes sense.

Go to user management somewhere (maybe Menu and click around). Set admin ID and PIN to e.g. 1234 for both, Maybe turn on/off again - not sure necessary.

Make sure you do NOT RELOAD the error page or you will keep seeing the error page. Instead ... make sure you go to the URL http://x.y.z.a/ so you enter again. I bet a lot of users get stuck here. The page is static - so reloading it will show an error even IF you have fixed the underlying problem.