topic Re: imageCLASS MF424dw can't scan in Office Printers

imageCLASS MF424dw can't scan

Xiaoping — Wed, 03 Jul 2024 16:40:46 GMT

I have ImageClass MP424DW printer and my laptop operation system is Window 11.

Printing works successfully but scanning is never working. Please see image below:

Re: imageCLASS MF424dw can't scan

dexman335 — Thu, 04 Jul 2024 01:16:38 GMT

Does not being able to scan occur with multiple computers, tablets or just the one computer?

If it is with just one computer, my thought would be to delete the existing drivers and reload them (including the ones designated scanner) from Canon's website,

If the problem occurs with multiple devices, try defaulting the printer and set it back up from scratch.

Re: imageCLASS MF424dw can't scan

shadowsports — Thu, 04 Jul 2024 16:34:54 GMT

Greetings,

How is the printer connected and to what?

Did you connect the printer before installing drivers or after?

Please tell us what drivers you installed.

Re: imageCLASS MF424dw can't scan

Xiaoping — Thu, 04 Jul 2024 15:56:01 GMT

Scanning of printer MP424DW works in MAC desktop, but never works on my window 11 laptop. I tried 3 USB wires and all fall to work. I didn't see driver including scanning toolbox. Do you know specific name of scanning toolbox on Cannon website? Thanks

Re: imageCLASS MF424dw can't scan

Xiaoping — Thu, 04 Jul 2024 16:02:37 GMT

MP424DW printer connected to laptop Window 11 by USB cable. MAC desktop works well.

Re: imageCLASS MF424dw can't scan

dexman335 — Thu, 04 Jul 2024 16:03:26 GMT

This is the general support page for the unit. The available drivers are in the drop down.

https://www.usa.canon.com/support/p/imageclass-mf424dw

Re: imageCLASS MF424dw can't scan

shadowsports — Thu, 04 Jul 2024 16:35:19 GMT

Greetings,

Did you connect the printer to your desktop before installing drivers?

Using Dexman335 link as reference, please tell us which drivers for Windows 11 you installed?

Did you install the MF scan utility v1.21.0.2? ‌😀‌

Re: imageCLASS MF424dw can't scan

Xiaoping — Thu, 04 Jul 2024 17:15:59 GMT

I have issues with installing MF scan utility V1.21.0.2. Please see below imagr

Re: imageCLASS MF424dw can't scan

Xiaoping — Thu, 04 Jul 2024 17:38:07 GMT

MF Scan utility was installing successfully, but driver has issue to install. see below

Re: imageCLASS MF424dw can't scan

Xiaoping — Thu, 04 Jul 2024 17:49:00 GMT

Computer doesn't recognize the scanner connected by USB cable. See below

Re: imageCLASS MF424dw can't scan

Xiaoping — Thu, 04 Jul 2024 17:54:15 GMT

Printing was successful

Re: imageCLASS MF424dw can't scan

shadowsports — Thu, 04 Jul 2024 18:10:29 GMT

Greetings,

Respectfully, what you are showing us is not conclusive.

I'd like to suggest the following.

Start by removing the printer from your computer. Open settings > Bluetooth and Devices > Printers and Scanners. Select the printer, then Remove.

Now unplug the printer's USB connection (Disconnect the cable)

Next open Settings > Control Panel > Programs and Features. Uninstall All Canon Software / Drivers, Utilites and Apps.

Now *important restart your computer

After restart, download the following applications:

[Windows 64bit] MF429dw/MF426dw/MF424dw MFDrivers (Generic Plus UFR II/ Generic Plus PCL6/ Generic Plus PS3/ Generic FAX/ ScanGear)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwOTM1MzAz&cmp=ABR&lang=EN

[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2 (You appear to have this already)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

Now run the first installer. *Do not connect the printer until prompted to do so.

Then run the second installer MF Scan Utility v1.21.0.2. Just run setup.exe. You do not need to open the dotnet folder or attempt to run applications in any of the folders except setup. dotnet is part of windows 11 OS. If the dotnet dialog you posted previously does open just select close (button) and continue.

Your printer should now be installed with scanning functionality.

We'll provide additional support should you continue to have issues.

Re: imageCLASS MF424dw can't scan

Xiaoping — Fri, 05 Jul 2024 01:54:38 GMT

Thank you so much, Shadowsports. Now printing and scanning work perfectly. Thanks again

Re: imageCLASS MF424dw can't scan

shadowsports — Fri, 05 Jul 2024 03:43:29 GMT

Greetings,

Thanks for your feedback. Please mark the reply as solution.

Have a happy and safe holiday.