topic Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot in Office Printers

imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

dbleyl — Fri, 07 Jun 2024 19:01:10 GMT

I just purchased a MF654Cdw in May.

The problem I'm having is with printing of pdfs.

On occasion when I go to print a pdf the item will not print. The queue states printer error.

I delete the item in the queue and reboot the printer. Then the item will print.

It does not happen all the time.

Please advise, Doug

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

shadowsports — Fri, 07 Jun 2024 22:27:23 GMT

Greetings Doug,

Can I request some information from you please?

What operating system are you using the printer with?

Did you install Canon drivers for the printer?

What App or program are you printing from? browser, Acrobat.

Are you printing files that are stored locally on your device, or are they cloud based?

How is the printer connected and to what. Ethernet, USB, Wireless?

Is there any common item.. always happens when I do this, etc?

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

dbleyl — Sat, 08 Jun 2024 15:21:33 GMT

Thank you Rick getting back to me.

The following are answers to your questions

Windows 11

Canon drivers are installed

My browser is Chrome and I have Acrobat on my system.

It only happens when I download or try to print from internet. I download the item to my downloads. I then open and try to print.

The printer is hooked up wireless to both of my laptops.

The only common item that does only documents from the internet and it is hit or miss.

Doug

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

dbleyl — Mon, 10 Jun 2024 19:40:04 GMT

The problem just happen again when print off the internet.

I turn the printer off and restarted. The item then printed.

When I turn on the printer it booted up. I got a notice regarding IP address. Could this be the problem as we use the printer for printing from two different laptops?

Doug

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

shadowsports — Mon, 10 Jun 2024 20:05:19 GMT

Greetings,

Above you indicated the printer is connected to wireless and is being used with 2 laptops.

Does this mean its connected to a wireless router or access point, and the laptops are also connected to the same wireless network?

Tell me more about the message or error you received at boot time? "I got a notice regarding IP address"

What notice or error did you receive please?

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

dbleyl — Mon, 10 Jun 2024 20:40:35 GMT

The router is the one we use for our Spectrum services and it is plugged into the wall.

I went on the printer status monitor and looked at network. It shows Wireless LAN and Direct connect is in the off status. I did a test by printing from wife's laptop and then printing from the internet from my laptop and it worked. As I stated before it is hit or miss.

Doug

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

dbleyl — Wed, 12 Jun 2024 20:12:28 GMT

The problem happen again. When I tried to print a payment receipt from my credit card.

I rebooted the printer. The message I got from the printer IPV address has been changed. I hit OK and the document printed.

Have you found anything to help me out. Doug

Re: imageCLASS MF654Cdw Won't Print PDF's Without a Reboot

dbleyl — Sat, 15 Jun 2024 14:14:40 GMT

The problem has resolved it self by me clicking on OK on message "IPV address has changed"