topic Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it in Office Printers

NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Tue, 28 May 2024 23:45:59 GMT

I have a new MF273DW printer that can successfully connect to my network, but my devices cannot see/find it to print. I am running windows11 (but even my iPhone gets a connection error when trying to send a print message to it) and here is what I have tried so far:

confirmed printer is successfully connected to same network as the devices
tried autodetecting printer from computer
manually by IP address
installed updated drivers
restored factory settings on printer

I am at a loss as to how to get this printer connected to a device. All devices are using the same network that the printer is connected to. This should not be this difficult.

Note, it will work (obviously) if I have a wired connection to it, but will not if I try and use the wireless setting.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

dexman335 — Sun, 02 Jun 2024 02:35:33 GMT

Just for clarification. If you connect the MF273DW to the router using an Ethernet cable, everything works fine...but when you try to connect the unit to the router using Wi-Fi, it synchronizes with the router, but none of the devices see the unit.

Looking at the steps already taken, it looks like everything that I would have suggested has already been done. My thought would be to contact Canon Support as there may be an issue with the Wi-Fi portion of the MF273DW which would require a deeper dive than what can be done in this forum.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

shadowsports — Sun, 02 Jun 2024 03:18:24 GMT

Greetings ,

Let's start with the basics. Are you running any third party antivirus?

What is the IP address of the printer?

What is the IP address of the computer?

Open a command prompt. Can you ping the IP of the printer from the computer.

Open a web browser, enter the printers IP address. Does its web server display?

Is your wireless network using any extenders or a mesh system In conjunction with your ISPs modem or router?

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Mon, 03 Jun 2024 14:05:25 GMT

Are you running any third party antivirus? I have stupid McAfee that was free with my desktop computer that I did not renew.

What is the IP address of the printer? 192.168.1.21

What is the IP address of the computer? 192.168.1.249

Open a command prompt. Can you ping the IP of the printer from the computer. NO. I can ping other devices that are connected to the network though.

Open a web browser, enter the printers IP address. Does its web server display? No. Cannot be reached.

Is your wireless network using any extenders or a mesh system In conjunction with your ISPs modem or router? I don't think so. We are in an air bnb in transition to our final destination. But the house we sold used google home (mesh) and it didn't work there either.

Another piece of info is my iphone can see the printer. I can select it to print, but it comes back with an error "unable to connect"

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Mon, 03 Jun 2024 14:06:16 GMT

Sorry, I meant if i connect my computer directly to the printer via a usb cable. I didn't try connecting the printer to the network via an ethernet cable.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

shadowsports — Mon, 03 Jun 2024 14:34:51 GMT

Greetings,

I've seen a lot of posts from others who have had issues with McAfee or AVAST installed. There is nothing wrong with Windows Security (which is included with your OS). Continuing to run an expired version of AV offers little value once its no longer receiving virus definitions. I'd remove it, restart and try again. Something is blocking communication on the network I'll have some other suggestions, but start with getting rid of McAfee for now.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Mon, 03 Jun 2024 14:48:23 GMT

Thanks! So I did that with my last computer and then I couldn't download any files because it said I didn't have a program to scan it before it downloaded (from Gmail). Is there a way to remove it (and I would love to because I hate McAfee) without experiencing the same problem I had before?

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

dexman335 — Tue, 04 Jun 2024 18:28:43 GMT

Could you temporarily disable McAfee in order to be able to download the files? 🤔

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Tue, 04 Jun 2024 19:51:49 GMT

That was what the original problem was. When McAfee wasn't installed or available, I couldn't download my files because there wasn't "a virus scanning device" to scan before downloading any files.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

dexman335 — Tue, 04 Jun 2024 20:54:48 GMT

I'm running Windows Security rather than aftermarket software. It hasn't caused problems loading printer drivers. 🙂

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Tue, 04 Jun 2024 21:10:54 GMT

Gotcha. I downloaded all the drivers fine. Once I removed McAfee, I was unable to download ANTHING. Do you know of a way to tell your computer to use windows security as a scan device for downloading documents? I couldn’t figure out a way and it continued to try and use McAfee, even though I removed the program.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

dexman335 — Tue, 04 Jun 2024 21:46:18 GMT

This is getting into an area that I haven't had much experience with. Check here: Settings->Apps->Default Apps. Look for Microsoft Defender. See if it is set as the default. Also look for McAfee. There may be more to remove.

I will sometimes do a clean install of Windows if either of my computers get bogged down. It is a fairly simple procedure (but well outside the scope of this forum) but you'd have to reload apps & desired software.

I would Google something along the lines of "how do I make Windows Defender my default antivirus software) and look for instructions. 🙂

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Tue, 04 Jun 2024 21:56:59 GMT

Ok thanks.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

shadowsports — Wed, 05 Jun 2024 03:20:06 GMT

Greetings,

The behavior you describe sounds odd. Anti-virus software is not mandatory or required for Windows or Mac OS.

What browser are you using? If Chrome, open settings, 3 dots in the upper right-hand corner and select extensions form the context menu. Do you see a McAfee Browser extension installed?

If you are using Edge, there is a puzzle piece looking icon in the menu bar (right-side) that when clicked displays manage extensions. What extensions if any are you running? If you don't see any of these let us know.

Do you have only one PC, is there another system you can test ping from?

If no other system is able to ping the printer at its IP, we will look more closely at your network hardware / configuration next.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Wed, 05 Jun 2024 03:50:34 GMT

So the behavior I was describing was on another laptop and another situation. I was afraid if I removed my McAfee, the same thing would happen to this computer. I haven't tried to uninstall McAfee on this computer.

I use Chrome as a browser (and had on the other laptop with the McAfee problem described above). There are no McAfee extensions on it. BTW, is the best way to uninstall it and remove all components via the uninstall app? I heard it doesn't get rid of it all by simply uninstalling it.

So here is what I know and have done recently:

This computer (the one I cannot get to see my printer) is not able to ping the printer.
This is what happens when I try to ping it (the printer IP is 192.168.1.20) Why am I pinging .20 but the response is from .249. My computer is .249...so I got a reply from computer that sent the ping?:
Pinging 192.168.1.20 with 32 bytes of data:
Reply from 192.168.1.249: Destination host unreachable.
Reply from 192.168.1.249: Destination host unreachable.
Reply from 192.168.1.249: Destination host unreachable.
Reply from 192.168.1.249: Destination host unreachable.

Ping statistics for 192.168.1.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
My phone cannot ping my printer but can see it when trying to AirPrint but has a connection error and cannot print.
My work laptop CAN ping my printer and can add it as a new printer, but I cannot print anything (but that may be a work software restriction). It says the printer is always offline.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

shadowsports — Wed, 05 Jun 2024 04:40:08 GMT

Greetings,

The best way to uninstall a program is to Open Control Panel > Program and Features. Find the software you wish to remove and right-click (select) uninstall. Some legitimate versions of McAfee and others which are not can be more ornery and require a tool or that you run a series of commands from a command line.

Previously you said the printers and computers IP's were:

What is the IP address of the printer? 192.168.1.21

What is the IP address of the computer? 192.168.1.249

Above however, you indicated 192.168.1.20 (printer) & 192.168.1.249 as the address resolving DNS. Is that a typo, is the IP changing? I think we are closing in.

Let's clarify things. Who is the ISP. What is the model of the hardware you are using?

Please open a command prompt. At the arrow, type >ipconfig /all then press enter

Please paste the output.

Next run this command >tracert -4 www.google.com

I just need the first 4 lines of the reply. It will look something like this:

C:\Users\itadmin>tracert -4 www.google.com

Tracing route to www.google.com [142.251.46.164]
over a maximum of 30 hops:

1 9 ms 10 ms 9 ms ZenWiFi_XT9-EE50 [192.168.1.1]
2 23 ms 21 ms 20 ms 96.X.X.237
3 21 ms 26 ms 17 ms po-301-1245-[removed].157]
4 18 ms 18 ms 23 ms po-100-x[removed]3]

Thanks

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Wed, 05 Jun 2024 13:23:20 GMT

Hi SS,

So we are Air BnBing over the next few weeks while we move so I am not 100% sure who the provider and hardware is in this house. My house (that we sold) was Xfinity and Google Home and I had the same problem. And I should mention we are moving to a new Air BnB today so the ip's will change again...sorry.

Good catch. That was a typo. The IP of the printer was/is .20.

The output from the ipconfig/all:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Tuckers
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : localdomain

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 6C-3C-8C-FA-7D-3A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 76-97-79-BE-7C-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 7A-97-79-BE-7C-35
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : localdomain
Description . . . . . . . . . . . : Realtek RTL8852BE WiFi 6 802.11ax PCIe Adapter
Physical Address. . . . . . . . . : 74-97-79-BE-7C-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bb03:65:1ce8:9041%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.249(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, June 1, 2024 7:14:04 PM
Lease Expires . . . . . . . . . . : Thursday, June 6, 2024 6:11:53 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 309630841
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2C-27-04-35-6C-3C-8C-FA-7D-3A
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 74-97-79-BE-7C-36
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

The output from the tracer:

C:\Users\ctuck>tracert -4 www.google.com

Tracing route to www.google.com [142.250.217.68]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms unifi.localdomain [192.168.1.1]
2 12 ms 12 ms 10 ms 96.120.100.77
3 15 ms 11 ms 11 ms po-302-1245-rur201.bellevue.wa.seattle.comcast.net [96.110.249.125]
4 11 ms 10 ms 12 ms po-2-rur202.bellevue.wa.seattle.comcast.net [69.139.160.42]

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

dexman335 — Wed, 05 Jun 2024 13:37:56 GMT

A quick side question (forgive me if this was asked or answered earlier on)....is/was a static IP address assigned to the printer in any of the computers or routers? 🤔

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

ctucker33 — Wed, 05 Jun 2024 14:11:29 GMT

It hasn't changed so maybe. Again, I don't have access to the router software to assign the ip but it is continuously .20 after repeated attempt to power down and up.

Re: NEW IMAGECLASS MF273DW connects to network but my devices cannot see it

shadowsports — Wed, 05 Jun 2024 14:17:59 GMT

Greetings,

Thank you.

IPCONFIG - What I was doing was confirming the subnet of the LAN

TRACERT - Confirming there wasn't double NAT. 2 DHCP servers managing IPs and performing NAT. The output would confirm this. Example, if you see 2 private IPs in lines 1 and 2, then this situation exists. This happens when you add (for example) a mesh system to to your ISP's issued hardware and one or the other device is not put into bridge or pass-through mode. I didn't want to go into too much depth, but also wanted to provide context of what I was requesting and why..

The TRACERT did yield 2 bits of information. The wireless hardware is Ubiquity and the ISP is comcast.

The network appears to be properly configured. TRACERT shows a private IP 192.168.1.1 (gateway) and the next address is public 96.120.100.77 indicating network communication is not being filtered twice.

Do you have access to the Ubiquity Dashboard ? This can be found at 192.168.1.1? This printer has a 2.4 Ghz radio and can only connect to a 2.4Ghz wireless broadcast that uses WPA2 / AES encryption. We need to confirm that this broadcast exists. Depending on the system, the network is dual or tri-band, and is capable of broadcasting 2.4, 5G and 6. Some printers have issues if the network shares the same SSID name across all broadcasts. It's done to allow seamless roaming throughout the house or property, but some devices can struggle and therefore benefit from each broadcast having a unique name.

Ubiquity hardware also allows you to choose which access point a wireless device associates with. This is helpful if you have a large home with several AP's and the client device loses connectivity because its trying to associate with an AP it is too far from. Sorry for all this context.

I'm re-reading the thread to see if I'm missing anything. What remains perplexing is the inability to ping the device, yet you can ping other devices successfully. It should be able to communicate once connected (via wired ethernet or wireless. Next step. Let get the printer onto the wired LAN. This will require an ethernet cable. At least temporarily while troubleshooting.

Goal will be to successfully ping the printer when its connected via ethernet. Until we can do that on one of the interfaces, you are not going to be able to print.