topic Re: Unable to complete installation/connection to printer - mf753cdw in Office Printers

Unable to complete installation/connection to printer - mf753cdw

jralexander137 — Mon, 06 May 2024 13:24:35 GMT

mf753cdw - windows 10. Trying to connect to printer using utility on software support page for this printer. Printer shows in list but when trying to register it as part of the installation process the wizard errors out with an unknown error and doesn't complete.

Re: Unable to complete installation/connection to printer - mf753cdw

shadowsports — Mon, 06 May 2024 13:45:18 GMT

Greetings,

What are you connecting the printer to? USB, Ethernet or Wireless?

For installation, you need 2 installer packages

[Windows 64bit] MF753Cdw/ MF751Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTk5OTAx&cmp=ABR&lang=EN

[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

What error(s) are you receiving specifically?

Re: Unable to complete installation/connection to printer - mf753cdw

jralexander137 — Mon, 06 May 2024 15:32:06 GMT

This is the 'error'

Re: Unable to complete installation/connection to printer - mf753cdw

jralexander137 — Mon, 06 May 2024 15:34:11 GMT

Using the first installation tool you linked i get this error:

Re: Unable to complete installation/connection to printer - mf753cdw

shadowsports — Mon, 06 May 2024 16:34:30 GMT

Greetings,

This is helpful. Can you answer the question I asked above? How is the printer connected and to what please?

I'd like to confirm all devices can communicate. When you run the software are you seeing the prompt which asks if it can make changes to the Windows Firewall settings? You need to allow this. "Yes".

Are you running any 3rd party Anti-Virus software, something in addition to Windows Security? This can block detection and installation of the device.