topic Re: imageClass MF 654 error codes 99, 852, 853 in Office Printers

imageClass MF 654 error codes 99, 852, 853

Gundam29 — Sat, 04 May 2024 19:51:19 GMT

Hello. When my mother tries to print using her MacBook Pro (OS Ventura 13.6.6), the following error messages: 99, 852, 853. Her print jobs are in a waiting loop and eventually disappear. I have to print off her stuff with my Windows 11 laptop.

What do error codes 99, 852, and 853 mean and how can I fix them? TIA.

Re: imageClass MF 654 error codes 99, 852, 853

dexman335 — Mon, 06 May 2024 01:06:20 GMT

I don't have access to failure codes, so a call to Canon Support would be worth the time to see what the agents can come up with.

There is the possibility that the codes might be found with a Google search, but that is just a guess. 🤔

Re: imageClass MF 654 error codes 99, 852, 853

shadowsports — Mon, 06 May 2024 01:36:04 GMT

Greetings,

These errors are related to communication. Jobs stuck in the print queue, etc.

Please share the following information with us:

What is the printer connected to? How does it communicate with the MAC running 13.6.6?

Which drivers were installed for it?

Re: imageClass MF 654 error codes 99, 852, 853

Gundam29 — Mon, 06 May 2024 04:37:28 GMT

Thank you for responding.

It is connected to our home's wireless network because there are no printer cable connectors for this model. I would have to check the name of the software driver I installed into her MacBook Pro.

Re: imageClass MF 654 error codes 99, 852, 853

Gundam29 — Sat, 22 Jun 2024 03:32:16 GMT

I ended up calling Canon Customer Service. They gave me some instructions on how to fix it. Thanks for your help.

Re: imageClass MF 654 error codes 99, 852, 853

shadowsports — Sat, 22 Jun 2024 05:14:06 GMT

Greetings,

It would be helpful for others if you could share the resolution.

Thank you,

Re: imageClass MF 654 error codes 99, 852, 853

tartley — Mon, 08 Jul 2024 13:19:03 GMT

Hey, can you share what they said? Thank you!