topic Re: How do I fix this problem? in Office Printers

How do I fix this problem? - Black shadows on prints - Color ImageCLASS MF656Cdw

bdb2 — Wed, 24 Apr 2024 20:00:10 GMT

Apologies for not providing a model number. Color ImageCLASS MF656Cdw

Have had this issue since my first toner change. All was perfect up until then. Have changed all other toner cartridges since, only black cartridge is leaving these marks. Cannot see anything outwardly wrong with toner cartridge. Thank you in advance!

How to clean this?

Re: How do I fix this problem?

Danny — Wed, 24 Apr 2024 18:33:10 GMT

Thanks for joining the conversation, bdb2!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: How do I fix this problem?

bdb2 — Wed, 24 Apr 2024 18:42:47 GMT

Updated. It's also printed on the image. Tried to "Add product" but consistently got "No matches". Gave me all kinds of OTHER products, but not the printer in question.

Re: How do I fix this problem?

SamanthaW — Wed, 24 Apr 2024 18:42:56 GMT

We just need ya to tell us what it is, we can add it to the thread title!

Re: How do I fix this problem?

bdb2 — Wed, 24 Apr 2024 18:48:35 GMT

Attempted to "Add Product" and... no matches.

Re: How do I fix this problem?

SamanthaW — Wed, 24 Apr 2024 18:50:25 GMT

Try searching without the "Color", for now we've added it to the title and moved this post to the correct board so our Community is more likely to be able to assist!

Re: How do I fix this problem?

bdb2 — Wed, 24 Apr 2024 19:12:12 GMT

NopeNot thatUh-uhCan't get much more specific.I tried it by model number, Image Class, etc. No matches was a consistent result. Thank you regardless.