topic Re: ImageCLASS MF656Cdw paper/tray settings present constant error message in Office Printers

ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Tue, 19 Mar 2024 16:49:48 GMT

I have a new ImageClass MF656Cdw printer and it simply will not print without me clearing a tray/paper error message. I have tried:

1) installing the drivers that came on the CD with the printer

2) changing the print settings on my PC

3) changing the paper settings on the Printer's touch screen (I don't know exactly what weight paper I have loaded but I've tried various settings for light, medium and heavy, letter paper).

4) YouTube

5) This forum

Yes, I can get this to print if I go and clear the error message but it's an annoyance I'm sure someone here knows how to save my sanity. Thanks in advance!

Re: ImageClass printer paper/tray settings present constant error message

shadowsports — Tue, 19 Mar 2024 00:11:43 GMT

Greetings,

I own this printer. I need to know what the exact error message is, please.

What size paper are you loading in the lower tray? For 8.5 x 11, you only need to move the blue tab in a mm or 2 to make it snug. The tray has to be inserted flush with the base.

If you are printing 8.5 x 14, then you need to adjust the tray accordingly and fit the top cover on the tray before inserting it.

Did you have paper loaded in the tray when you set the printer up? It prompts you to select the paper loaded as default.

There are 3 spots where paper size can be registered. One is the UI which I recommend you leave alone. The other places are on the printers Control Panel or in the printer driver. Once you tell us the error, we can help further.

Re: ImageClass printer paper/tray settings present constant error message

singingzoologis — Tue, 19 Mar 2024 22:03:14 GMT

Thanks. Yes, I had figured out that the drawer can get extended by accident and I have made sure it's in the proper (letter) position. I had not checked the width adjuster but that did not solve my issue.

When I print, I get a black screen but the orange LED is flashing. When I touch the screen, it says, "Load paper. Drawer 1 LTR/plain 2." If I touch that message, it prints just fine.

I don't believe I had paper in there when I set it up but I'm not 100% certain.

Thanks for your help!!

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Tue, 19 Mar 2024 23:53:54 GMT

When I get home tonight, I'll make some screen captures so you can compare your set up to mine. 😉

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Wed, 20 Mar 2024 14:25:01 GMT

Greetings,

Settings in UI

Image Class Main

Settings > Registration > Preferences > Paper Settings

Settings/Registration: Function Settings: Common Settings

Driver > Basic Settings Tab > Use Default Profile (don't modify)

Driver > Page Setup Tab

Driver > Paper Source tab

Hope it helps

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Wed, 20 Mar 2024 16:10:49 GMT

Thanks for that. Can I ask what operating system you're using? I don't get anything like the screens you're showing when I click on various settings/preferences. I installed the drivers via the CD that came with the printer but I'm wondering if the UI is not coming up for some reason. I've searched in the start panel for ImageClass and Canon but didn't get anything come up.

I'm going to Settings-->printers & scanners-->[this printer]-->Printer properties-->Device properties:

When I click on Preferences under the General tab, I see this:

If I click on Advanced:

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Wed, 20 Mar 2024 16:41:16 GMT

Greetings,

I've got it installed on Windows10, 11, and Apple OS 14.4. I have it on my Android to.

These images are from Windows 10. Neither my 644 or 656 came with an install CD. Canon like most other printer manufacturers discontinued including those long ago.

I'd suggest getting your drivers from the Product support portal.

Canon Support for Color imageCLASS MF656Cdw | Canon U.S.A., Inc.

As far as accessing the UI, just type the IP of the printer into a browser, assuming you are using ethernet or wireless.

What OS are you running (version and build) and how is the device connected?

We can focus on the drivers you have installed once you answer.

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Wed, 20 Mar 2024 16:48:35 GMT

Huh, mine came with a CD, which was a surprise, admittedly, but it was there.

I'm on Windows 10 Pro

You've come to the place where my computer knowledge falls off tremendously. When I try to go to the IP I see this:

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Wed, 20 Mar 2024 18:48:48 GMT

Greetings ,

Actually, you're in good shape. You've never accessed the remote UI, based on that image. So you'll need to set a management PIN. Once set, make sure you don't lose it. You'll use it very infrequently (almost never) but you have to contact Canon if you ever forget it. Go a head and follow the link to establish access and set a PIN.

We'll work on drivers next 🙂

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Wed, 20 Mar 2024 23:32:15 GMT

You are very patient. 🙏

There's no link to click on the page telling me that I cannot access the remote UI. It says to do so on the device so I went to my printer, clicked on management settings, clicked on Remote UI Settings/update Firmware, clicked on Remote UI settings, and it says remote UI is on. If I click on that, there are radio buttons for Use Remote UI (on is chosen) and Use TLS (which is off). I don't know what that is.

Am I on the right trail?

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Thu, 21 Mar 2024 01:05:42 GMT

Greetings,

Yes. You can turn it on there as well. The printer prompts you for this and, connecting to a network, performing a Color Calibration, setting the default paper type etc. the very first time it is powered on. While some parts are optional, some of the options have to be acknowledged or set to use the device. Strange how you don't seem to have these items set from the get go.

Are you using USB or connected to a network via ethernet or wireless?

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Thu, 21 Mar 2024 01:20:43 GMT

I am using both USB and WiFi so if there's a way that's best or preferred, I can do it that way.

I did get the color calibration option when I set up and I did that. I think I accidentally dismissed the Remote UI prompt (that touch screen is pretty crappy).

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Thu, 21 Mar 2024 01:37:16 GMT

Here's a bit of weirdness that might help our diagnosis: I just printed from another computer and it worked fine; no problem with the tray/paper. This would indicate that there's something on my main computer that is amiss I think...

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Thu, 21 Mar 2024 03:13:37 GMT

Greetings,

Agree. Its likely that you don't have the full drivers package installed based on what you see compared to mine.

This model printer can actually be used with two connections simultaneously (USB and ethernet or wireless) but I don't recommend it. I only advise best practice (which is one connection type). If done correctly, it only has to be done once. Things can change, devices can come and go, but the printer and its configuration is persistent and doesn't change.

If I may guess, the PC that is connected via USB is the one having issues?

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Thu, 21 Mar 2024 04:07:23 GMT

That is correct, but it does it when printing via WiFi too.

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Thu, 21 Mar 2024 04:43:33 GMT

Evening,

One ting you don't want to do is have multiple instances of a printer each with its own connection type (interface). That leads to frustration.

Since you have a wireless connection established, let get the printer reinstalled on the device which isn't working.

Start by disconnecting the device from USB

Next visit Control Panel > Device and Printers and right click on any or all instances of the printer, select remove from the context menu.

Now open Control Panel > Programs and Features

Uninstall anything that has to do with the printer:

Restart your computer.

Optional. Its a good idea to assign the printer a static IP on your network. This is done on your router. Its optional, but I recommend it. Note my printer is assigned 192.168.1.99 (example) Yours will be different depending on brand, etc. Note the IP address assigned by the router to your printer, you'll use later.

Now visit the support portal for the 656.

Canon Support for Color imageCLASS MF656Cdw | Canon U.S.A., Inc.

Software and Drivers, select Windows > Windows 10

Download this and run. Say yes when it prompts you to make changes to the windows firewall

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTIzMzAx&cmp=ABR&lang=EN

Now download and run this:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

You will now have the MF Drivers, MF Scan Utility and ScanGear. Everything you need to print and scan. If you leave the Fax checkbox marked when you install the MF Drivers, it will install the Fax drivers too. I don't use these, but it won't hurt. If you connect a phone line to the printer., it will let you fax with or without drivers. 😃

Printer should be happy now. You can use the IP assigned by the router to access the Remote UI. Just open a browser and enter the IP. Whatever your is.

Test printing from tray1 Good Luck 😉

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Mon, 25 Mar 2024 03:14:36 GMT

Well, what do you know--we have liftoff! I appreciate all your help and I'm embarrassed that it was just an "uninstall and reinstall" the drivers solution. I wasn't able to set a static IP address because I couldn't get logged into my router but I guess I'll just have to reset that.

Thanks again, kind soul and I'll buy you a beer if ever we meet 😉

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

shadowsports — Mon, 25 Mar 2024 14:18:45 GMT

Good Morning,

I'm glad I could help and things worked out. 😃

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

singingzoologis — Thu, 28 Mar 2024 01:22:01 GMT

Well, it worked for a day. It's back. Do you know if there's a way I can contact someone with Canon so I don't have to just depend on goodwill of strangers?

Re: ImageCLASS MF656Cdw paper/tray settings present constant error message

Pluff_Mud — Sat, 06 Apr 2024 03:17:28 GMT

Let me know if you find a solution. I'm having the same issue.