topic Re: Can not scan MF624CW in Office Printers

Can not scan MF624CW

Henry2000 — Mon, 18 Mar 2024 14:46:53 GMT

HI, My MF624CW was doing fine but lately the scan utility had some issues. So I reinstalled the latest printer driver and the scan utility. Now the printer can print, but scan utility gives error message saying there is no printer driver. Interesting thing is that my wife's computer can still scan. Can someone help? Thanks,

Re: Can not scan MF624CW

Stephen — Mon, 18 Mar 2024 14:58:38 GMT

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact error message?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please call support at 1-800-OK-CANON (800-652-2666), Monday through Friday.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: Can not scan MF624CW

Henry2000 — Mon, 18 Mar 2024 23:45:07 GMT

Window 11, connect to this MF624CW with wifi

error message when I invoke MF scan utility:

a scanner driver supporting this software is not installed. Install it and try it again.

I have installed winmfscanutilityv12102. The printer driver is UFRIILT_Driver_V3088_64. I can print to this MF624CW printer, but can not scan.

Thanks,

Re: Can not scan MF624CW

shadowsports — Mon, 18 Mar 2024 23:55:05 GMT

Greetings,

Assuming this is a software problem, please run this and re-test scanning:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwNjg0MTA1&cmp=ABR&lang=EN

If you are prompted to make changes to the windows firewall, say yes.

If it doesn't help, let me know. 😀

Re: Can not scan MF624CW

Henry2000 — Tue, 19 Mar 2024 00:13:24 GMT

Your suggestion solved my problem. Really appreciate your help!

Re: Can not scan MF624CW

shadowsports — Tue, 19 Mar 2024 02:28:44 GMT

Glad it helped. Thanks for the feedback.