topic Re: ImageClass MF642Cdw not printing mergenta color. in Office Printers

imageCLASS MF642Cdw not printing magenta

mohitvashisth — Tue, 27 Feb 2024 14:54:50 GMT

I have just replaced genuin Canon 054 toner cartridges. Only mergenta color not printing or not working. All colors showing 100% in toner information. All other three colors Cyan, Yellow and Black are printing fine. what is the possible remedy for this issue.

Also , Printout are fading on right side.

Re: ImageClass MF642Cdw not printing mergenta color.

dexman335 — Tue, 27 Feb 2024 01:29:41 GMT

Try removing the cartridge and rolling it around (one of the steps listed in the directions is to roll the cartridge before installing it into the printer).

If the old magenta cartridge is still available & has some life left in it, try putting it back into the unit and see if it prints out. If it does, then the replacement cartridge looks to be bad. 🤔

Re: ImageClass MF642Cdw not printing mergenta color.

mohitvashisth — Tue, 27 Feb 2024 17:11:53 GMT

I have tried the old cartridge, it has left with 15%. Still not printing.

Re: ImageClass MF642Cdw not printing mergenta color.

mohitvashisth — Tue, 27 Feb 2024 17:13:52 GMT

The printer is showing the toner % for both old and new cartridge. but not printing. All other cartridges are working fine.

Re: ImageClass MF642Cdw not printing mergenta color.

dexman335 — Tue, 27 Feb 2024 17:55:58 GMT

Knowing that more than one magenta cartridge isn't supplying toner, but all other cartridges do, I would suggest reaching out to Canon Customer Support to have them do their diagnostics and, if necessary, discuss having the unit sent in for repair.

Re: ImageClass MF642Cdw not printing mergenta color.

Autumnwmu — Wed, 26 Feb 2025 01:10:47 GMT

Did you ever get this fixed? I'm having the same issue but don't have the old cartridge to test.

Re: ImageClass MF642Cdw not printing mergenta color.

dexman335 — Wed, 26 Feb 2025 12:20:24 GMT

Reach out to Canon Support to have them diagnose the unit. It may need to be serviced.

Re: ImageClass MF642Cdw not printing mergenta color.

mohitvashisth — Wed, 26 Feb 2025 14:28:19 GMT

No, I garbaged the printer. some people were saying, this is a motherboard problem.