topic Re: Brand new LBP-122dw thinks it has a printer jam. in Office Printers

Brand new LBP-122dw thinks it has a printer jam.

CreativeTech — Wed, 14 Feb 2024 20:55:46 GMT

I'm 20min into my first print job (replacing a nearly identical Canon printer I've had for 7 years). I print a 300 page document and I add paper halfway through. Printer Jams. I remove the paper. It thinks paper is still jammed. Customer support is useless. I have only one option, return to Amazon.

First, did Canon really degrade this much in 7 years? I'm concern if I breathe too loud this thing will break.

Second, is there a way to factory reset this thing? I know my old model had a method, but what finally killed it was I changed wifi and the factory reset wasn't possible so the wifi password killed it. Is this one dead simply because the software is too inept to tell if they're';s paper trapped and will never ever work again? I'm generally blown away by how bad this new printer is.

Re: Brand new LBP-122dw thinks it has a printer jam.

CreativeTech — Wed, 14 Feb 2024 20:59:43 GMT

To clarify, it was not possible to factory reset my previous printer because simply Canon's instructions do not work, which bricked it, but there's a chance I can revert to my old wifi password since the 7 year old (and inferior model) is significantly better and more reliable than the LBP122dw

Re: Brand new LBP-122dw thinks it has a printer jam.

CreativeTech — Wed, 14 Feb 2024 21:01:01 GMT

I mean who creates a printer that dies on the first paper jam and has absolutely no troubleshooting options.