topic Re: MF733cdw recent failures: could not report toner quantity and cartridge not inserted properly er in Office Printers

MF733cdw recent failures: could not report toner quantity and cartridge not inserted properly error

kahirsch — Thu, 19 Oct 2023 00:44:48 GMT

Okay, I know this printer is 5 years old, likely beyond its planned lifespan. None-the-less, if anyone has any recommendations beyond, "Yup, it's time to buy something new", I'd love to hear them.

Starting a few weeks ago, the following problems developed:

1. Printer could not report toner quantity

2. I had to start rebooting the printer for the computer to find the printer

3. Printer has now (starting today) begun asserting that the magenta cartridge is not inserted properly. However, it IS inserted properly. I switched the magenta and cyan cartridges, and it still reported magenta was incorrectly inserted.

At this point, the printer is a very large doorstop. Any thoughts?

With thanks,

Ken

Re: MF733cdw recent failures: could not report toner quantity and cartridge not inserted properly er

Hector — Tue, 09 Jan 2024 21:29:20 GMT

Hello,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.

What specific message is it giving you for the magenta toner cartridge on the printer display or what code number does it show you?
What model magenta toner cartridge are you using?

Re: MF733cdw recent failures: could not report toner quantity and cartridge not inserted properly er

kahirsch — Wed, 10 Jan 2024 01:38:56 GMT

Thanks, Hector. I finally just replaced the doorstop...