Windows 10 PC Canon imageCLASS MF249dw can't scan

scottneilson — Thu, 04 Jan 2024 20:12:19 GMT

Hi everyone. I'm a system admin at a non-profit in eastern canada.

I've just installed the above device for a user.

I connected her PC to the printer via a USB cable.

Conducted successful test print.

Can't get it to scan.

Have downloaded a couple of Canon drivers for that model - no luck.

Keep getting screen grab below.

I've tried using Windows Scan (couldn't find printer) and also Canon MF scan utility.

Tried doing it from Windows Settings

Very frustrated. Please help.

Scott

Can anyone please?

Re: Windows 10 PC Canon imageCLASS MF249dw can't scan

Danny — Fri, 05 Jan 2024 14:07:47 GMT

Thanks for joining the conversation, Scott! The Canon Community Forum is run by Canon USA and while our community members are welcome to reply, we're only able to help US-based customers. If you're in Canada and need immediate help, we recommend contacting our colleagues at Canon Canada.

Have a great day!

topic Windows 10 PC Canon imageCLASS MF249dw can't scan in Office Printers

Windows 10 PC Canon imageCLASS MF249dw can't scan

Re: Windows 10 PC Canon imageCLASS MF249dw can't scan