topic Re: MAXIFY GX2020 Bad color from print head in Office Printers

MAXIFY GX2020 Bad color from print head

KGordemer — Tue, 19 Dec 2023 15:59:14 GMT

Canon Tech Support is Horrible.....and Nonexistent!

I have a new Maxify GX 2020. It came with a bad color print head. I am trying to get Canon to send me a new one under warranty. But after numerous attempts at calling. I sit on hold for about 45 minutes then get disconnected. Canon has NO support system. Because of this, I am considering returning the printer and getting another brand that actually helps their customers.

Canon, you should be ashamed of your poor customer service.

Re: MAXIFY GX2020 Bad color from print head

Stephen — Wed, 20 Dec 2023 14:56:52 GMT

I'm so sorry you've had difficulty getting through to support. I want to ensure you're calling the best number: 1-800-OK-CANON (800-652-2666). The specialist support group for MAXIFY products is available Monday through Friday.

Re: MAXIFY GX2020 Bad color from print head

KGordemer — Wed, 20 Dec 2023 21:54:09 GMT

Stephen,

With all do respect, you clearly did NOT read. NOBODY ANSWERS THE PHONE!!!

Re: MAXIFY GX2020 Bad color from print head

Hector — Wed, 27 Nov 2024 17:51:33 GMT

Hello,

If you are having problems reaching support over the phone at 1-800-652-2666, you can also try reaching support via chat. You can log into your MyCanon account to contact chat support or start a chat from our Knowledgebase. Our chat teams would be happy to assist as well.