topic Re: blue ink full, not printing after deep clean in Office Printers

blue ink full, not printing after deep clean - Maxify GX6021

KrisBlack — Wed, 04 Oct 2023 16:55:23 GMT

Hi,

Blue ink is full, and not printing. I have done a deep clean, and it shows faintly a few thin lines at the bottom of the print page. The ink is from Canon, and came with the printer. What do I do next?

Thanks

Re: blue ink full, not printing after deep clean

StevenMOD — Mon, 02 Oct 2023 02:08:38 GMT

Hi KrisBlack,

So that the Community can help you better, we need to know which printer model you own. Any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: blue ink full, not printing after deep clean

KrisBlack — Mon, 02 Oct 2023 11:12:06 GMT

Canon Maxify GX6021 Wireless All-In-One Supertank Inkjet Printer

Re: blue ink full, not printing after deep clean

Hector — Tue, 19 Dec 2023 18:47:20 GMT

Hello KrisBlack,

If the blue ink is only printing a few lines, you can try 1-2 deep cleanings to see if it resolves the issue. If the blue ink is still missing, you can try reseating the color print head that the ink sprays out of to see if more ink starts to appear. While reseating the color print head, you can inspect the ink lines attached to the print head carriage. If the cyan ink line looks empty, you might need to perform an ink flush.