https://community.usa.canon.com/t5/Office-Printers/Issue-with-MF249dw-Scanner-After-quot-Upgrading-quot-to-Ventura/m-p/450566#M21011 <P>Hello JJBasile,&nbsp;</P> <P>If you have recently updated to Venutra, you will need to download and install the latest version of our printer/scanner drivers and utilities. You can find the download on our site using the link <A href="https://www.usa.canon.com/support/p/imageclass-mf249dw" target="_self">HERE</A>. Once installed, you you should be able to resume scanning. If you run into any issues after the install, feel free to contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.</P> Tue, 12 Dec 2023 18:09:30 GMT Hector 2023-12-12T18:09:30Z https://community.usa.canon.com/t5/Office-Printers/Issue-with-MF249dw-Scanner-After-quot-Upgrading-quot-to-Ventura/m-p/436961#M20267 <P>Hello - I have owned my MF249dw printer for several years with no scanner problems - until recently.&nbsp; A few weeks ago I upgraded my Mac O/S to Ventura (13.5.2).&nbsp; Now when I try to scan, the scanner icon is "greyed out" and I can no longer access my scanner.&nbsp; Can you assist?&nbsp; Thanks in advance!&nbsp;</P> Mon, 18 Sep 2023 14:10:34 GMT https://community.usa.canon.com/t5/Office-Printers/Issue-with-MF249dw-Scanner-After-quot-Upgrading-quot-to-Ventura/m-p/436961#M20267 JJBasile 2023-09-18T14:10:34Z https://community.usa.canon.com/t5/Office-Printers/Issue-with-MF249dw-Scanner-After-quot-Upgrading-quot-to-Ventura/m-p/450566#M21011 <P>Hello JJBasile,&nbsp;</P> <P>If you have recently updated to Venutra, you will need to download and install the latest version of our printer/scanner drivers and utilities. You can find the download on our site using the link <A href="https://www.usa.canon.com/support/p/imageclass-mf249dw" target="_self">HERE</A>. Once installed, you you should be able to resume scanning. If you run into any issues after the install, feel free to contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.</P> Tue, 12 Dec 2023 18:09:30 GMT https://community.usa.canon.com/t5/Office-Printers/Issue-with-MF249dw-Scanner-After-quot-Upgrading-quot-to-Ventura/m-p/450566#M21011 Hector 2023-12-12T18:09:30Z