topic Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size in Office Printers

Canon MF4370dn prints the first page and blank page, then throws error "wrong paper size"

Bladeless — Tue, 05 Dec 2023 16:27:37 GMT

Hello,

Every time I print, the printer prints the first page and blank page, then beep, throwing the error "paper size and settings mismatch" - Everything is set to A4 -in the driver, on the printer, etc.

I do not understand why it prints two pages and then tells me there is a mismatch. If i open and close the drawer, it will print the second page again and then the third page (blank), and give me the same error again.

Can you help me resolve the error? Can it be fixed by myself or this error is somthing that should be fixed in service center?

Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size

Danny — Sat, 29 Apr 2023 16:11:38 GMT

Hi, Bladeless! You referenced a range of models and it would really help the Community if you could let us know which specific model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size

Bladeless — Sun, 30 Apr 2023 15:41:20 GMT

Hi Danny,

My device is MF4370dn

Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size

SteveCanon1 — Tue, 05 Dec 2023 16:23:13 GMT

I am having the exact same problem

Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size

SteveCanon1 — Tue, 05 Dec 2023 16:26:55 GMT

Danny, My MF4370dn is exhibiting the exact same problem. I have reloaded the software and still have the issue.

I have 3 different PCs on the network along with an iPad Air and a Samsung phone. No matter which device I try to print from the same problem on the MF4370dn appears.

Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size

SteveCanon1 — Tue, 05 Dec 2023 16:28:40 GMT

I am using the Letter paper size here and have it chosen in the printer driver.

Re: Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size

Danny — Tue, 05 Dec 2023 16:28:45 GMT

Thanks for letting us know what Canon product you've got. The imageCLASS MF4370dn is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

Re: Canon MF4370dn prints the first page and blank page, then throws error "wrong paper size&qu

jbreedlove13 — Sat, 11 Jan 2025 17:38:45 GMT

For anyone having this problem and came here from search - the issue (for me) was that the pickup roller was old and as a result was apparently not picking up just one page at a time.

Search for RL1-0266 pickup roller - that's the part you need to buy and replace (youtube will show you how, it's pretty straightforward). After replacement it should work as expected.

Re: Canon MF4370dn prints the first page and blank page, then throws error "wrong paper size&qu

SteveCanon1 — Wed, 12 Mar 2025 14:23:55 GMT

Thanks!