topic MF6160 can't install scanner - downloaded All scanner software in Office Printers

MF6160 can't install scanner - downloaded All scanner software

pitterpats73 — Thu, 02 Nov 2023 15:12:17 GMT

Trying to install the scanner using the Canon MF Scan Utility.

1. Add the IP address (Bonjour is not available) "The format of this address is correct" Got the IP address from the printer display using Network settings
Click "Add"
Get "Cannot find the specified Scanner" message
1. Scanner is turned on
2. Network is connected (blue light is on)
3. Address of the scanner?

I can't get the scanner part installed. Why?

Re: MF6160 can't install scanner - downloaded All scanner software

Danny — Thu, 02 Nov 2023 15:14:44 GMT

Thanks for joining the conversation, pitterpats73!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: MF6160 can't install scanner - downloaded All scanner software

pitterpats73 — Thu, 02 Nov 2023 16:03:39 GMT

Hi,

I'm running on Mac Monterey 12.7

Re: MF6160 can't install scanner - downloaded All scanner software

Hector — Tue, 30 Jan 2024 20:03:01 GMT

Hello,

The MF6160 will use our MFtoolbox software to access the scanner. When installing the scanner driver/software package (Scanner Driver & Utilities for Mac V2.15.14). The installer will install the MFscan utility and the MFToolBox. If the installer completed without any problems, you can try opening the MFToolbox to see if it detect or adds the scanner. If it is unable to locate the scanner, I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.