topic imageClass MF414dw jams when printing on both sides in Office Printers

imageClass MF414dw jams when printing on both sides

calgarypaul — Sun, 15 Oct 2023 16:09:42 GMT

My image class 414 jams when printing on both sides. the first side (which is the second side sent to print) prints and then the paper jams. I have cleaned the rollers, used thinner paper, looked for small pieces of paper but to no avail.

Does anyone have any suggestions?

Thanks Paul

Re: imageClass MF414dw jams when printing on both sides

Hector — Tue, 09 Jan 2024 17:51:03 GMT

Hello,

If you have already checked all of the possible jam locations in the link HERE and wiped down any of the exposed rubber rollers with a damp cloth, it does look like the printer needs service. In this situation, you can log in to your MyCanon account or contact support over the phone at 1-800-652-2666 to check your available service options.