topic Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel in Office Printers

Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Dikirok — Fri, 31 Jul 2015 21:52:48 GMT

I was running Windows 8.1 and had a Canon MX850. Everything was running fine.

I upgraded to Windows 10 and the MX850 would print ok but would not find the PC when clicking the scan button on the printer. Since the printer is 7 years old I decided to buy a new printer and opted for the above device (MB5320).

The instructions to make scanning work are atrocious. I had to work it out on my own. I managed to scan from the PC somehow although I'm not sure I could do it again.

When I try to scan from the panel on the printer I get the above error:

You do not have the required privileges to access the specified folder.

Code:9,244,3.

I do not know what folder the printer is trying to write to so I gave my login full control of the entire C: drive.

Any help would be appreciated.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Patrick — Sun, 02 Aug 2015 13:42:28 GMT

Hi Dikirok,

Please try reinstalling the driver for your MAXIFY MB5320. To download and install the latest driver, please follow these steps:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Type MAXIFY MB5320 in the "Enter Your Model Name" box and click GO.

3. On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

4. Under Recommended Downloads, please click on the MB5300 series Full Driver & Software Package.

5. If you agree, please place a checkmark next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

6. Click the Download button.

7. A File Download box should appear. When it does, select Save.

8. Once the download is complete, open the Downloads folder.

9. Double click [win-mb5300-1_0-ucd.exe] to begin installation of your MAXIFY MG5320.

Follow the prompts to finish the installation.

Once reinstalled, please open the IJ Scan Utility to scan with your MAXIFY MB5320.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

merrymary247 — Tue, 04 Aug 2015 22:52:37 GMT

Can you initiate the scan from the IJ Scan Utility on your computer? You may have security software blocking incoming files when you initiate it from the operation panel.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Dikirok — Sat, 08 Aug 2015 12:46:22 GMT

Mary,
I was able to find how I scanned from the computer and it was using the IJ Scan Utility. I still cannot scan from the panel on the printer but will investigate security issues and try again.

Ironically, I think I could do this with my MX850 also with W10 so I didn't need to buy the new printer anyway. Quite annoying since it was working well otherwise.

Thank you for your response.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Dikirok — Sat, 08 Aug 2015 12:51:36 GMT

Hi Patrick,

Thank you for responding. I am out of town at the moment so I can't try to reinstall the software and drivers. However, since this is a brand new printer and I literally just ran through the procedure you describe to set it up in the first place I doubt it will change anything.

Your suggestion to try and test the fix shows that you may not have read my issue since I stated that scanning from the computer works fine already. It is scanning from the printer that gives the error.

Thanks again

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

gregors — Fri, 14 Aug 2015 14:23:47 GMT

I also have this problem with MG7560 new printer, Windows 10, downloaded driver now cant scan... very annoying. I downloaded new driver...thinking of going back to windows 7. canon - are you listening or reading this. Upset customer right here. Pls advise. Sat 15 August 2015..all good now. ran as administrator problem fixed. happy customer again. i can scan

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

michew — Thu, 13 Aug 2015 18:13:28 GMT

I think this is a common problem with Win 10 upgrades. I've seen it with another app as well as being unable to network scan from my MX 452.
I expect that it was because I was running the scan utility during the upgrade and so with whatever file that was open, my privileges weren't transferred to Win 10. With the other app I was able to fix it by changing my privilege, but I've given myself full control on the Canon folders and still can't scan.
I can print across the network and if I log on as my wife or create a new account I can scan without problem.
Maybe a clever Canon person can tell us what files need the appropriate user privileges rather than using the sledgehammer fixes posted.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

michew — Thu, 13 Aug 2015 18:20:11 GMT

Try it logged on as someone else or create a new user account. I'd like to see the answer from Canon too, but Microsoft should have got us to close everything during the upgrade. Good luck.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Doobie — Fri, 14 Aug 2015 12:06:57 GMT

i had the same problem.

Go in to your install locations for example... local disk */program files/canon/IJ Scan Utility

find the SCANUTILITY.exe file and right click on ity and go to properties - compatibility - change seetings for all users - tick the box for run this programn as an administrator.

This worked for me. hope it helps!

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

michew — Fri, 14 Aug 2015 13:01:29 GMT

Thanks Doobie, running as administrator works.
There must be another file somewhere that the scan utility checks for permitted users but is bypassed if it's run as administrator.
So it didn't make any difference giving all users full control of files in the Canon folders.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

StormKatt — Fri, 14 Aug 2015 14:18:27 GMT

I am running as administrator, and this didn't help.

Added permissions to the folder, got this error multiple times:

"Failed to enumerate objects in the container. Access is denied."

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

StormKatt — Fri, 14 Aug 2015 15:58:46 GMT

No. This did not help at all. Same error message after drivers installed and computer reset.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Ramona — Mon, 17 Aug 2015 05:03:20 GMT

Hi StormKatt,

So we can better assist you, please reply with what model printer you have.

We look forward to hearing from you!

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Dikirok — Mon, 17 Aug 2015 11:18:47 GMT

The model of my printer is in the title of the posting and my initial entry. The other folks who are chiming in may have different printers but one thing is common, Windows 10. Please investigate why my brand new printer doesn't work with W10 and if you find a fix I imagine the other folks' problems will be able to use the same fix. Thank you.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

StormKatt — Mon, 17 Aug 2015 21:20:27 GMT

MG5422

Worked perfectly until Win10 update.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Dikirok — Fri, 21 Aug 2015 13:23:07 GMT

SOLUTION

This is a scanning directory rights issue. The default directory that the scanner tries to save scanned documents to is Documents. For some reason the owner of the Documents folder when you upgrade to Windows 10 doesn't always transfer to your login properly.

Here is how I solved my issue -
1. On the Documents root folder, right click, select properties, select security tab.
2. Click Advanced
3. The window that pops up should show the current owner. It will probably look correct. Click "Change." The "Select User or Group" pop up box appears.
4. In the text box, type in your current user name (you should be an admin), and hit the "Check Names" button. Your name will be replaced with the "official" system name (i.e.,preceded by computer name and back slash).
5. Click OK
6. The box disappears, sending you back to the Advanced Security Settings window.
7. A new tick box appears below owner, with the text "Replace owner on subcontainers and objects" Select this tick box.
8. I also selected the tick box "Replace all child object permission entries with inheritable permission entries from this object", but I think I had to run this twice - once with this box ticked and once without.
9. Hit apply.

I would also advise going into the Canon IJ Scan Utility and click Settings. Go to the second tab (looks like a hard drive with an arrow coming out of it). Now change the 'Save in' location for each of the 4 options. I created a 'Scanned Documents' folder under Documents so they all don't just drop into the root of Documents. I changed the Photo scans into the Pictures directory.

Let me know how you get on.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

StormKatt — Mon, 24 Aug 2015 03:37:33 GMT

This did it! Thanks so much - where MS and Canon failed, you delivered.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

Dikirok — Mon, 24 Aug 2015 08:20:16 GMT

Fantastic! Glad to help.

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

smgolden — Mon, 07 Sep 2015 15:56:15 GMT

Finally! Someone with a solution to this PROBLEM!

"Go in to your install locations for example... local disk */program files/canon/IJ Scan Utility. Find the SCANUTILITY.exe file and right click on ity and go to properties - compatibility - change seetings for all users - tick the box for run this programn as an administrator."

1. Why didn't Canon know this?

2. Why should you have to be an Administrator to SCAN from the multi-function device?

Canon! Can you address this?

Re: Canon Maxify MB5320 gives error code:9,244,3 when trying to scan from panel

JayMackG — Wed, 23 Sep 2015 14:50:59 GMT

I tried all of the above, but it would not work until I went specifically to the "My Image Garden" folder and granted total access to "Everyone," which I added to the user group.