topic Canon MF4770n scanner not working on Windows 10 x64 in Office Printers

Canon MF4770n scanner not working on Windows 10 x64

shyam09 — Fri, 31 Jul 2015 03:35:28 GMT

The printer works fine without any trouble, but Toolbox (to scan documents) isn't working. It doesn't detect the scanner. Is there an update for this printer to support windows 10 soon? Or is there another way I can go about doing this?

Thanks

Re: Canon MF4770n scanner not working on Windows 10 x64

Aaron1 — Fri, 31 Jul 2015 19:12:48 GMT

I have same problem with my MF4350d scanner. If anyone has figured out a way to get Toolbox or scanner to work with windows 10, please post. Printing is not a problem, but I need to use the scanner too.

Re: Canon MF4770n scanner not working on Windows 10 x64

shyam09 — Fri, 31 Jul 2015 19:52:03 GMT

I don't think your printer has networking, but if it does, my temporary solution was to install the network software on my second computer and just use network scanning to be able to scan.

Re: Canon MF4770n scanner not working on Windows 10 x64

vagabondSteve — Wed, 05 Aug 2015 02:15:01 GMT

Upgraded to Win 10 today, so I had this problem too.....however......

OK, so this isn't an exact substitute for the Toolbox....

Download and install the latest drivers for your MF4770n from this site. Restart your PC. Test printing.

Windows App store, Windows Scan app, install

At MF4770n load a doc to scan, select Remote Scanner, open Windows Scan App

USe the drop down menus to select source, output etc. You can preview platen scans, not auto feeder docs.

Works for me, hope it does for you.

Steve

Re: Canon MF4770n scanner not working on Windows 10 x64

Bill_W — Fri, 07 Aug 2015 15:53:24 GMT

After having used Canon's ToolBox and Windows SCAN, I don't see any point to loading the ToolBox. SCAN is already part of Win 10 and is more intuitive,

Re: Canon MF4770n scanner not working on Windows 10 x64

shyam09 — Fri, 07 Aug 2015 16:10:07 GMT

The drivers have been updated for WIndows 10. Scanner works perfectly over network.

Re: Canon MF4770n scanner not working on Windows 10 x64

Aaron1 — Wed, 12 Aug 2015 18:38:41 GMT

I figured out how to fix both the Toolbox and scanner. It simply requires that you uninstall both the current drivers and the Toolbox, reboot the computer, and reinstall the drivers.

Re: Canon MF4770n scanner not working on Windows 10 x64

josemiguel — Tue, 18 Aug 2015 22:06:09 GMT

I tried that and still can not scan from my latop. Any advice?

Re: Canon MF4770n scanner not working on Windows 10 x64

NOT2L8 — Sat, 19 Dec 2015 23:03:01 GMT

That worked for me. Thanks!

Re: Canon MF4770n scanner not working on Windows 10 x64

wcklypc — Sat, 26 Dec 2015 04:47:52 GMT

I solve this problem on my Imageclass MF4350d by dong the following:

It simply requires that you uninstall the current drivers, remove the printer, disconnect the printer USB cable, reboot the computer, and reinstall the drivers, connect the printer USB cable and reinstall the printer..I used Print Management app to uninstall current drivers.Both the tool box and Windows Fax and Scan program worked after these steps.

I hope it helps you.

Re: Canon MF4770n scanner not working on Windows 10 x64

cwl — Wed, 30 Dec 2015 17:08:53 GMT

Thanks wcklypc. Followed your steps and got my MF4350d tool box and scanner working just fine.

Re: Canon MF4770n scanner not working on Windows 10 x64

Cburg — Fri, 29 Jan 2016 07:26:38 GMT

The key for me was unplugging and replugging the USB cable after removing driver file and restarting the computer.

1. Uninstall drivers and Toolbox Program (may need to boot in safe mode to uninstall toolbox)

2. Unplug USB Cable

3. Restart Computer

4. Download and Install Updated Drivers and Toolbox from Canon site

5. Replug USB

6. Open Toolbox and select Scan1

Re: Canon MF4770n scanner not working on Windows 10 x64

wcklypc — Sat, 30 Jan 2016 03:41:12 GMT

Yes, this works until I shut down the pc and rebooted it. Then Win 10 could not connect the scanner again. Repeating the steps get it to work again, but only until the next shut down. Any help on a more permanet sollution?

Re: Canon MF4770n scanner not working on Windows 10 x64

Aaron1 — Tue, 02 Feb 2016 22:40:42 GMT

I had issues with keeping my scanner working and had to reset the connection regularly. Recently I saw that I had drivers for an additional older scanner (Xerox) installed on my computer. I unistalled all other drivers except for the Canon, and have been good for a while now. I recommend looking to see if you can remove any older scanner drivers or programs using"Uninstall a program".

Re: Canon MF4770n scanner not working on Windows 10 x64

skc7 — Wed, 24 Feb 2016 00:16:36 GMT

I also have a Canon MF4350d. I tried what you did, but it did not work for me. Called Canon, no help. They referred me to Microsoft. Microsoft suggested I either roll back back to earlier OS, buy new scanner, or pay them $$$ and they would investigate further. I told them they needed to get off their $%&** and offer a fix for this scanner incompatibility issue. They more or less told me they did not care and I hung up on them.

Re: Canon MF4770n scanner not working on Windows 10 x64

cwl — Sun, 15 May 2016 00:09:42 GMT

After downloading and installing the latest version of the print drivers and MF Toolbox software you need to change a setting in Windows 10 to resolve the issue with scanning with the MF Toolbox after rebooting your computer. Please follow the steps below:

1. In the search box next to the Windows icon type in Services, and click on the Services Desktop App in the list.

2. Scroll down the list of services until you locate Windows Image Acquisition and double click.

3. Confirm the [Startup type:] is set for Automatic.

4. Click on the Log On tab. Then click the radio button next to [Local System account], and check the box next to [Allow service to interact with desktop].

5. Click the Recovery Tab, and for [First Failure] select Restart the Service. Click Apply, then OK at the bottom.

6. Restart the computer.

Re: Canon MF4770n scanner not working on Windows 10 x64

donglacville — Thu, 16 Jun 2016 04:19:52 GMT

Here is what I found which solved the problem with scanning.

1. Open the Windows desktop.
2. Right click on the MF Toolbox icon and click properties.
3. Click the Compatibility tab, then click "Change settings for all users".
4. Put a check next to "Run this program as an administrator", then click Apply and OK.
5. Click OK again on the properties screen.

https://support.usa.canon.com/kb/index?page=content&id=ART115

Re: Canon MF4770n scanner not working on Windows 10 x64

Tiffany — Wed, 13 Jul 2016 21:38:09 GMT

Please take a look at our new Service Notice on the availability of a patch to address an issue that prevents certain imageCLASS models from scanning as a result of updating to Windows 8, 8.1 or 10.

Windows Scanning Update for imageCLASS:

http://community.usa.canon.com/t5/Announcements/Important-Windows-Scanning-Update-for-imageCLASS/m-p/179202#U179202

Re: Canon MF4770n scanner not working on Windows 10 x64

tarushmona — Sun, 11 Sep 2016 17:17:57 GMT

The best answer is to use the "Windows Scan" app. YOU can download it from windoes store for free. I had similar problem but this is the best available soluton. Just tried and it worked good.

Re: Canon MF4770n scanner not working on Windows 10 x64

SterBri — Sun, 19 Mar 2017 19:58:19 GMT

I followed all the tips in this thread to no avail - Finally I found the way to do a Factory Reset using the service menu (Menu 2 8 Menu) copier and folowed the prompts for a full reset then uninstalled all drives and software and reinstalled them from the support web site and FINALLY MF Toolbox and scan work correctly for me again!