topic Re: Black text scanning as grey in Office Printers

Black text scanning as grey

byrees — Tue, 12 Sep 2023 12:46:13 GMT

How can I rerun the printer color adjustment that was offered when I first set up the machine? When it asked to place the colored sheet on the glass plate, I placed the sheet upside down (colors away from glass). I think this may be responsible for the grey rather than black text. Do I have to reset to factory defaults? I found the printer color adjustments to be more complicated and have had no success darkening the text. Does Canon have paid service support like Apple?

Re: Black text scanning as grey

Danny — Tue, 12 Sep 2023 12:46:33 GMT

Thanks for joining the conversation, byrees!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Black text scanning as grey

normadel — Tue, 12 Sep 2023 17:00:46 GMT

Sounds like you are putting your originals in the scanner wrong-side up. The side you are scanning goes AGAINST the glass. Otherwise, you are scanning through the paper, which makes no sense at all.

Re: Black text scanning as grey

cyberwasp — Tue, 12 Sep 2023 19:16:25 GMT

it's under the maintenance menu on most laser printers. it is in my Canon MF753