topic i-SENSYS MF411DW Scan to Email problem (Error #753) in Office Printers

i-SENSYS MF411DW Scan to Email problem (Error #753)

Filipd4s — Wed, 30 Aug 2023 12:39:13 GMT

I have a problem with a printer in our office regarding Scan to email option.

I have setup Email options in UI:

Mail server, Email adress, SMTP authentication with username and password and use TLS for SMTP, other options are unchecked.

Port for SMTP in TCP/IP setting is 587

I used the same parameters in other services for mail sending and it works just fine so its not problem with mail server. Also the Mail Server is ours.

The printer is connected using Lan Cable and in our domain, I tried pinging 8.8.8.8 from printer and it works.

I also tried unchecking use TLS option and then it gives error #806

I also run a firmware update for our printer but its not helping.

Is there anything else that Im missing?

Re: i-SENSYS MF411DW Scan to Email problem (Error #753)

Stephen — Wed, 30 Aug 2023 12:42:58 GMT

Hello!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only provide support for Canon products manufactured for and used within the US market. The i-SENSYS MF411DW isn't sold or supported by our team here at Canon USA.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: i-SENSYS MF411DW Scan to Email problem (Error #753)

shadowsports — Wed, 30 Aug 2023 17:15:17 GMT

Greetings,

A windows configuration tool is available for Send To Email Configuration. I've found it to be useful in these situations:

There are 2 FW updates available. One is a Main Controller Firmware update for the MF411dw. v6.0.1. I you're not running this version, I might update the device. Its from 2017.

i-SENSYS MF411dw - Support - Download drivers, software and manuals - Canon Europe (canon-europe.com)

There is a second FW update that addresses a buffer overflow vulnerability. I would not be as concerned with this one as much as the above. Its v09.03. (2022)