topic Re: MF634CDW Not Waking from Sleep when print job is sent in Office Printers

MF634CDW Not Waking from Sleep when print job is sent

itguy — Wed, 20 Sep 2017 18:10:06 GMT

I recently purchased a MF634CDW direct from Canon for my home office. I set it up and seemed like all was OK, but my wife reported that the machine had an error message. I power cycled and then it seemed fine, but I now realize that whenever the device goes into sleep mode, and you send a print job, it displays an error message and you have to power cycle to get it to function again.

I am not using the wireless functionality and am using the wired network. Other then turning off the sleep mode altogether and accepting that this device has flaws, I don't have another option. I downloaded and installed the latest firmware but it did not fix the issue.

Re: MF634CDW Not Waking from Sleep when print job is sent

Sonya1 — Wed, 20 Sep 2017 19:58:07 GMT

Hi itguy,

I understand your Color imageCLASS MF634Cdw doesn't wake from sleep mode when you try to print from your computer, and I can help. For clarification, I will need some more information about your situation. Could you answer a few questions?

(1) Is your MF634Cdw's power cord connected directly to a wall outlet or power strip/surge protector?

(2) Did you manually enter your MF634Cdw's IP Address or does your router/access point automatically assign your printer's IP Address?

(3) When your MF634Cdw doesn't wake from the sleep mode, are you able to open your printer's Remote UI? To check, open your Web Browser on your computer, then type your printer's IP Address in the Address Bar (where you would usually type "www...") and press Enter on your keyboard.

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MF634CDW Not Waking from Sleep when print job is sent

itguy — Wed, 20 Sep 2017 20:54:39 GMT

1. The printer is directly connected to an electrical outlet that is properly grounded

2. It currently is being assigned it's IP address via DHCP from my router.

3. I have not tried to go into the web gui, but the buttons do not wake the printer either. I will attempt to enter the web gui when it's "sleeping."

Re: MF634CDW Not Waking from Sleep when print job is sent

itguy — Thu, 21 Sep 2017 02:51:59 GMT

Once I try to print, the device has a red error message that states "Turn the Main Power Off and On E003-0000 If the device does not recover, contact your dealer or service representative" The web GUI is not available when this message is displayed.

However, if I go into the GUI before I send a print job, I can get in and it seems to prevent the message from displaying for subsequent print jobs. This doesn't make much sense to me.

Re: MF634CDW Not Waking from Sleep when print job is sent

James_C — Thu, 21 Sep 2017 09:55:49 GMT

Hi itguy

Is the MF634CDW power cord plugged into a surge protector or directly to the wall outlet? If it is connected to a surge protector it could be getting a power surge or dip in power causing the unit to not wake up. I would suggest since you already donwloaded and installed the Firmware update, that you uunplug the power cable and plug directly to a wall outlet and
see if it wakes up.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MF634CDW Not Waking from Sleep when print job is sent

itguy — Thu, 21 Sep 2017 12:00:31 GMT

It is plugged directly into the wall outlet.

Re: MF634CDW Not Waking from Sleep when print job is sent

Stephen — Sat, 17 Nov 2018 17:43:05 GMT

Hi itguy,

Since you've done the troubleshooting recommended here on the Forum, we suggest reaching out to Support by calling 1-800-OK-CANON (800-652-2666) weekdays. Support is always free.

Re: MF634CDW Not Waking from Sleep when print job is sent

itguy — Thu, 28 Sep 2017 12:07:58 GMT

Ok. Will call support. Was hoping it was something simple.

Re: MF634CDW Not Waking from Sleep when print job is sent

ETrain999 — Sat, 16 Dec 2017 16:15:54 GMT

Itguy, I have the same issue. Was wondering if you ever found a solution?

Re: MF634CDW Not Waking from Sleep when print job is sent

itguy — Mon, 18 Dec 2017 22:11:58 GMT

No, I have not found a permanent solution, but may have stumbled on a work around. I had previously configured a static IP address for the unit. After having all these problems, I setup the printer all over again and this time I kept the network setting default to dhcp. I have had a problem once with the printer picking up a new IP address, but is easily remedied with either a reservation or just a new printer port. It seems that since this change, I have not been seeing the issue but my wife could be power cycling the printer as well when I'm not around. Now, it could have been starting over that fixed it also.

Re: MF634CDW Not Waking from Sleep when print job is sent

ETrain999 — Tue, 19 Dec 2017 13:51:17 GMT

Thanks. I may try the same. I may also just take sleep mode completely off. Although I’m not sure I want to see the obnoxious bright display 24/7.

Re: MF634CDW Not Waking from Sleep when print job is sent

cfalkenburg — Sun, 28 Jan 2018 18:11:27 GMT

Did you find an answer? we just purchased our laser printer in December and are experiencing the same problem, now regularly.

Re: MF634CDW Not Waking from Sleep when print job is sent

itguy — Sun, 28 Jan 2018 19:54:54 GMT

I never really found an answer. Reconfiguring the device seemed to help. When I did it, I didn't mess with as many settings and left the device driver on the PC with default port settings. Initially I tried to mess with the port settings. Sorry I could not be more help. Canon wasn't either.

Re: MF634CDW Not Waking from Sleep when print job is sent

ktbfrod — Mon, 02 Apr 2018 20:39:07 GMT

I have one of these printers, brand new, just connected to a macpro with USB cable. No network connection. Printed fine for a couple times, then when I try to print, nothing happens. No alarm, alert of any kind. Just nothing. When I cycle the power, it may or may not print then. PLEASE HELP as this is ridiculous for a brand new printer.

Re: MF634CDW Not Waking from Sleep when print job is sent

jdgva1988 — Sat, 17 Nov 2018 17:39:56 GMT

I am having the same problem.

The printer is connected via USB cable to a MAC running on IOS 10.13.6. When I send it a print job, the printer icon shows "printing - connected to printer" and then nothing. The status bar shows all blue. There is no error reported by the driver.

I could wait several minutes and nothing would happen. To get it to print, I have to power the printer down and power it back up again and then it prints.

Re: MF634CDW Not Waking from Sleep when print job is sent

Patrice — Mon, 19 Nov 2018 23:22:39 GMT

Hi jdgva1988.

If the USB cable is connected to a hub, please connect it directly to the computer. If it is already connected to the computer, please try using a different port or USB cable.

If the issue persists, after trying the steps above, please call call our Enterprise & Desktop Solutions Divisions at 1-866-261-9362 or 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

Re: MF634CDW Not Waking from Sleep when print job is sent

Xansky — Sat, 09 Feb 2019 01:30:02 GMT

I have exactly the same problem. C'mon Canon, it's not a coincidence that we're all having this problem.

Re: MF634CDW Not Waking from Sleep when print job is sent

jdgva1988 — Wed, 20 Feb 2019 12:20:29 GMT

Whether the cable is plugged in to a multiport USB or the back of the iMac, the behavior is the same. Couldn't you create a ticket for this bug in your driver software, rather that require me to call support and wait on hold to ask them to create the ticket. This is clearly a problem with your software, no troubleshooting steps could possibly be provided to resolve this, so can't you just get this in motion for all of us having this same problem?

Re: MF634CDW Not Waking from Sleep when print job is sent

msgtjk — Wed, 27 Mar 2019 01:47:30 GMT

Have this issue too. Won’t wale up and showing E003-0000. Plugged into surge protector, Wireless and not sure about the IP. It’s in my home. I am tech savvy without formal schooling. But when it comes to deep behind the scenes I’m less savvy. Either way, I got it working and this error needs to be fixed.

Re: MF634CDW Not Waking from Sleep when print job is sent

jdgva1988 — Wed, 27 Mar 2019 15:47:40 GMT

You say you fixed this. Would you please explain how? I suspect you actually meant to say you found a workaround. By suggesting you fixed the problem, you are giving Canon an excuse to avoid fixing their software.