topic Re: setting up network scanner in a Mac environment in Office Printers

setting up network scanner in a Mac environment

julejr — Sat, 23 Mar 2013 11:37:07 GMT

Our office is Mac based and we're using a Canon Image Runner 2535i as our network printer and scanner. It's working fine as our network printer, but we're getting nothing from the scanner. We've got it connected through an ethernet cable. We're running OS X Lion. 10.7

Does anybody have experience with this and could guide us throug setting this up?

Re: setting up network scanner in a Mac environment

Jason — Mon, 25 Mar 2013 23:48:04 GMT

Hello julejr, thanks for posting. Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.

Re: setting up network scanner in a Mac environment

julejr — Tue, 26 Mar 2013 22:34:46 GMT

Can I expect help from a dealer even though I didn't purchase the machine throught them? I appreciate your lead. Thank you.

Re: setting up network scanner in a Mac environment

Stephen — Wed, 27 Mar 2013 13:01:08 GMT

Hi julejr! Canon dealers are the sales, support and repair channel for our imageRUNNER products. If you don't have a Canon dealer, or if you're finding that a dealer is unable to assist, then our team at 1-800-OK-CANON can help you find a Canon dealer who will be able to help!

Re: setting up network scanner in a Mac environment

julejr — Mon, 08 Apr 2013 18:57:46 GMT

I found out that the CanonImage runner ir2535 will not scan to Mac OS10.7 and later. This is not Canon's fault, but when Mac updated to Lion 10.7, they changed something that disabled the scanning on this machine.